Front Desk Manager
Not Disclosed•Full-TimeOn-site
location_onDunes Golf & Beach Club, Shore Drive, Mariner's Cove, Horry County, South Carolina, 29572, United States
About the Role
As a Front Office Supervisor, you will serve as a vital partner to the Front Office Manager, ensuring the seamless administration of all front office functions. This role is designed to bridge the gap between operational execution and guest satisfaction, overseeing the Bell/Door Staff, Switchboard, and Guest Services teams. Your mission is to cultivate an environment where both guests and employees thrive, driving efficiency in check-in and check-out processes while maximizing the department's financial performance.
In this position, you will lead by example, fostering a culture of mutual trust, respect, and cooperation. You will be responsible for managing day-to-day operations, resolving guest disputes, and empowering your team to deliver service that exceeds expectations. Whether stepping in to run shifts or coaching staff on credit policies and revenue maximization, your focus remains on maintaining high standards of hospitality and operational excellence.
Company Culture
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe that a supportive environment is key to delivering exceptional guest experiences, and we encourage open communication and continuous improvement across all departments.
Work location
Work model: On-site
Dunes Golf & Beach Club, Shore Drive, Mariner's Cove, Horry County, South Carolina, 29572, United States
South Carolina
Key Responsibilities
- check_circleManage day-to-day front office operations to ensure quality standards and customer satisfaction
- check_circleTrain staff on credit policies and monitor adherence to reduce bad debts and rebates
- check_circleConduct employee coaching, mentoring, and performance reviews to improve service levels
- check_circleOversee daily shift operations and ensure compliance with all property policies and procedures
- check_circleSupervise staff across Bell, Switchboard, and Guest Services areas to meet financial objectives
- check_circleHandle guest complaints, resolve disputes, and negotiate solutions to ensure retention
- check_circleAssist in interviewing, hiring, and orienting new team members to support departmental goals
Requirements
- verifiedHigh school diploma or GED with 2 years experience in guest services, front desk, or related area
- verifiedOR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
Benefits & Perks
check_circleRelocation Assistance Available
Similar Job Opportunities
Skills, education and keywords
Education: High school diploma or GED with 2 years experience; 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration.
Frequently asked questions about Front Desk Manager at Marriott Vacations Worldwide
What does a Front Desk Manager at Marriott Vacations Worldwide do?expand_more
Day-to-day, the Front Desk Manager at Marriott Vacations Worldwide will manage day-to-day front office operations to ensure quality standards and customer satisfaction; train staff on credit policies and monitor adherence to reduce bad debts and rebates; conduct employee coaching, mentoring, and performance reviews to improve service levels; and oversee daily shift operations and ensure compliance with all property policies and procedures.
What are the requirements for this Front Desk Manager role?expand_more
Marriott Vacations Worldwide is looking for candidates who meet the following requirements: High school diploma or GED with 2 years experience in guest services, front desk, or related area; and OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.
Where is the Front Desk Manager role at Marriott Vacations Worldwide located?expand_more
Front Desk Manager at Marriott Vacations Worldwide is based in Dunes Golf & Beach Club, Shore Drive, Mariner's Cove, Horry County, South Carolina, 29572, United States. This is a on-site role.
Is this Front Desk Manager job remote, hybrid, or on-site?expand_more
Marriott Vacations Worldwide has listed this Front Desk Manager role as on-site.
How much experience is required for this Front Desk Manager role?expand_more
Front Desk Manager at Marriott Vacations Worldwide typically requires 2+ years of relevant experience at the mid level level.
What education is required for Front Desk Manager at Marriott Vacations Worldwide?expand_more
Educational requirements for this role: High school diploma or GED with 2 years experience; and 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration.
What category does the Front Desk Manager role belong to?expand_more
Front Desk Manager at Marriott Vacations Worldwide is part of the hospitality & catering job category on Recrutus.