Front Desk Clerk
Not Disclosed•Full-TimeOn-site
location_onLouisville Street, North Montgomery, Montgomery, Montgomery County, Alabama, 36104, United States
About the Role
We are currently recruiting for a Front Desk Agent to join our team! As a Front Desk Agent / Guest Service professional, you will be the key point of contact for all our guests, ensuring they complete all Front Desk responsibilities while providing excellent customer service throughout their stay at the hotel.
Your role involves providing exceptional service in a professional manner, assisting guests with all questions and concerns, and maintaining the safety and security of the hotel within a team environment. You will serve as a Concierge, greeting guests in a welcoming manner and becoming familiar with the property to provide necessary information regarding rooms and services.
Day in the Life
Your day will involve performing guest check-in and registration processes, including inputting and retrieving information from the computer, reviewing key details such as the number of guests, method of payment, and length of stay, and assigning rooms. You will verify guest methods of payment, follow cash-handling policies to post and file all charges to guest folios, and balance cash banks for your shift.
You will also perform guest check-outs by closing reservations, ensuring payments are posted, and expressing gratitude to guests for staying with us. Throughout your shift, you will review and account for all new and existing reservations, ensure the front office and lobby remain clean and presentable, and consistently adhere to uniform, grooming, and appearance standards.
You will monitor and track issues relating to hotel operations, inform management of any concerns, and follow safety and security procedures, reacting appropriately during emergency situations. Additionally, you will respond to guest complaints in a timely and professional manner, document all guest requests, and promptly answer the telephone to assist guests with information and reservations. You may also assist with restocking breakfast during breakfast hours.
Working Conditions
This role requires a flexible attitude towards shifts, as you may need to work nights, weekends, and/or holidays. The position demands the physical ability to walk, sit, and stand during scheduled shifts and the ability to lift up to 40 lbs.
Work location
Work model: On-site
Louisville Street, North Montgomery, Montgomery, Montgomery County, Alabama, 36104, United States
Montgomery, Alabama
Key Responsibilities
- check_circleReview and account for all new and existing hotel reservations
- check_circleRespond to guest complaints and document requests for proper handling
- check_circleManage cash handling procedures and balance cash banks for each shift
- check_circleGreet guests professionally and serve as a concierge providing property information
- check_circleMonitor hotel operations and report issues or concerns to management
- check_circleAnswer telephone calls to assist guests and book reservations
- check_circleAssist with restocking breakfast supplies during breakfast hours
- check_circleFollow safety and security procedures and react appropriately during emergencies
- check_circlePerform guest check-in and check-out processes including registration and payment verification
Requirements
- verifiedHigh school education or equivalent
- verified1 year of work-related experience in hotels/hospitality industry preferred
- verifiedAbility to understand, read, write, and speak English
- verifiedFamiliarity with computer, internet browsers, and email
- verifiedFamiliarity with office equipment (copier, printer, fax, telephone)
Nice to Have
Previous experience as a Front Desk Agent. 1 year of work-related experience in hotels/hospitality industry.
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Skills, education and keywords
Skills: English, Internet Browsers, Email, Copier, Printer, Fax Machine, Telephone.
Education: High school education or equivalent is required..
Frequently asked questions about Front Desk Clerk at Quality Inn
What does a Front Desk Clerk at Quality Inn do?expand_more
A Front Desk Clerk at Quality Inn is responsible for the following: Review and account for all new and existing hotel reservations; Respond to guest complaints and document requests for proper handling; Manage cash handling procedures and balance cash banks for each shift; and Greet guests professionally and serve as a concierge providing property information.
What are the requirements for this Front Desk Clerk role?expand_more
Quality Inn is looking for candidates who meet the following requirements: High school education or equivalent; 1 year of work-related experience in hotels/hospitality industry preferred; Ability to understand, read, write, and speak English; Familiarity with computer, internet browsers, and email; and Familiarity with office equipment (copier, printer, fax, telephone).
Where is the Front Desk Clerk role at Quality Inn located?expand_more
Front Desk Clerk at Quality Inn is based in Louisville Street, North Montgomery, Montgomery, Montgomery County, Alabama, 36104, United States. This is a on-site role.
Is this Front Desk Clerk job remote, hybrid, or on-site?expand_more
Quality Inn has listed this Front Desk Clerk role as on-site.
How much experience is required for this Front Desk Clerk role?expand_more
Front Desk Clerk at Quality Inn typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Front Desk Clerk role at Quality Inn?expand_more
Key skills for Front Desk Clerk at Quality Inn include English; Internet Browsers; Email; Copier; Printer; Fax Machine; and Telephone.
What education is required for Front Desk Clerk at Quality Inn?expand_more
Educational requirements for this role: High school education or equivalent is required..
What category does the Front Desk Clerk role belong to?expand_more
Front Desk Clerk at Quality Inn is part of the hospitality & catering job category on Recrutus.
About Quality Inn
Quality Inn operates within the hospitality sector, delivering affordable lodging solutions across the globe. The brand focuses on providing travelers with essential amenities and friendly service that allow guests to relax and connect with others during their journeys. By offering value-driven packages, known as Value Qs, the company ensures guests receive premium bedding, hot breakfast, and comfortable accommodations without compromising on cost. These features make the hotels suitable for a variety of travel needs, including business trips, weekend getaways, and family vacations.
With a global footprint comprising nearly 2,000 hotels, Quality Inn serves a diverse international customer base seeking reliable and economical stays. The company maintains a presence in numerous locations, ensuring accessibility for travelers worldwide who prioritize practical value and comfort. This extensive network supports the brand's mission to help guests focus on creating memorable travel experiences while enjoying rates that offer genuine worth.
Browse more roles: All Quality Inn jobs, hospitality & catering jobs on Recrutus.