Front Desk Associate
Not Disclosed•Full-TimeOn-site
location_on3030, Old Mill Avenue, Pigeon Forge, Sevier County, East Tennessee, Tennessee, 37863, United States
About the Role
The Front Desk Associate is the first point of contact for guests at our limited-service hotel, serving as the cornerstone of the guest experience. This role exists to ensure every visitor feels welcomed and supported from the moment they arrive until they depart. You will be the face of the hotel, managing the flow of check-ins and check-outs while handling reservations and resolving inquiries with professionalism and care.
In this fast-paced environment, you will balance multiple tasks simultaneously, from processing payments and verifying information to providing local insights on attractions and services. Your ability to multitask and maintain a welcoming atmosphere is essential to keeping operations smooth and efficient. You will also play a key role in maintaining the safety and security of the property, collaborating closely with housekeeping, management, and other departments to coordinate guest needs and support overall hotel functions.
Work location
Work model: On-site
3030, Old Mill Avenue, Pigeon Forge, Sevier County, East Tennessee, Tennessee, 37863, United States
Pigeon Forge, Tennessee
Key Responsibilities
- check_circleGreet guests and perform timely check-ins and check-outs
- check_circleVerify guest information and process payments
- check_circleHandle reservations via phone, email, or online platforms
- check_circleManage room availability and accommodate special requests
- check_circleRespond to guest inquiries and assist with problem resolution
- check_circleProcess payments and reconcile daily cash and credit card transactions
- check_circleEnsure the front desk area is clean, organized, and well-stocked
- check_circleMonitor hotel safety and report suspicious activity
- check_circleCommunicate with staff and coordinate guest flow across departments
Requirements
- verifiedHigh school diploma or equivalent
- verifiedSome college preferred
- verifiedPrevious customer service or hotel experience
- verifiedBasic computer skills
- verifiedAbility to stand for long periods
- verifiedAbility to lift light to moderate weights
Nice to Have
Some college education. Previous customer service or hotel experience. Familiarity with hotel booking systems (e.g., Choice, Wyndham and ASI inc). Knowledge of local attractions or services. Ability to speak additional languages.
Similar Job Opportunities
Skills, education and keywords
Skills: Hotel Management Software, Microsoft Office, Choice, Wyndham, Asi Inc.
Education: High school diploma or equivalent required.
Frequently asked questions about Front Desk Associate at East Tennessee REALTORS®
What does a Front Desk Associate at East Tennessee REALTORS® do?expand_more
Day-to-day, the Front Desk Associate at East Tennessee REALTORS® will greet guests and perform timely check-ins and check-outs; verify guest information and process payments; handle reservations via phone, email, or online platforms; and manage room availability and accommodate special requests.
What are the requirements for this Front Desk Associate role?expand_more
East Tennessee REALTORS® is looking for candidates who meet the following requirements: High school diploma or equivalent; Some college preferred; Previous customer service or hotel experience; Basic computer skills; Ability to stand for long periods; and Ability to lift light to moderate weights.
Where is the Front Desk Associate role at East Tennessee REALTORS® located?expand_more
Front Desk Associate at East Tennessee REALTORS® is based in 3030, Old Mill Avenue, Pigeon Forge, Sevier County, East Tennessee, Tennessee, 37863, United States. This is a on-site role.
Is this Front Desk Associate job remote, hybrid, or on-site?expand_more
East Tennessee REALTORS® has listed this Front Desk Associate role as on-site.
How much experience is required for this Front Desk Associate role?expand_more
Candidates for Front Desk Associate at East Tennessee REALTORS® should have mid level.
What skills do you need for the Front Desk Associate role at East Tennessee REALTORS®?expand_more
Key skills for Front Desk Associate at East Tennessee REALTORS® include Hotel Management Software; Microsoft Office; Choice; Wyndham; and Asi Inc.
What education is required for Front Desk Associate at East Tennessee REALTORS®?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Front Desk Associate role belong to?expand_more
Front Desk Associate at East Tennessee REALTORS® is part of the hospitality & catering job category on Recrutus.
About East Tennessee REALTORS®
East Tennessee REALTORS® operates within the real estate industry, based in Knoxville, TN. The organization functions as a professional association dedicated to uniting and serving its members across the region. Its primary mission focuses on enhancing the ability and opportunity of real estate professionals to conduct their business ethically, professionally, and successfully. Additionally, the group actively promotes the preservation of the right to own, transfer, and use real property. By fostering a supportive network, the association helps members navigate the complexities of the local market while upholding high standards of practice. The entity serves as a central resource for professionals seeking to advance their careers and maintain integrity in their transactions throughout East Tennessee.
Browse more roles: All East Tennessee REALTORS® jobs, hospitality & catering jobs on Recrutus.