Front Desk & Customer Service Coordinator
Not Disclosed•Full-TimeOn-site
location_on21825, Princeton Street, Hayward, Alameda County, California, 94541, United States
About the Company
Founded in 2010, Leadway International is a rapidly growing supplier of boba tea and yogurt toppings based in the Bay Area. We provide full-service solutions ranging from sourcing and door-to-door delivery to opening shop consultations. Our mission is to deliver the best shopping experience to our clients.
About the Role
As the first point of contact for visitors and customers, the Front Desk & Customer Service Coordinator plays a critical role in ensuring accurate order entry, timely communication, and seamless coordination with our warehouse and sales teams. This position supports daily office operations and manages high-volume order processing within a structured, fast-paced environment.
You will serve as the professional face of the company, greeting visitors and managing inquiries while ensuring the integrity of our order management system. The role offers a unique opportunity to gain hands-on experience in operations and customer service, with potential for growth into supervisory roles within our stable and expanding food distribution business.
Why Join Us
We offer a structured work environment with clear processes, providing a stable platform for professional development. As a team player, you will coordinate effectively across departments to maintain our high standards of service and operational efficiency.
Work location
Work model: On-site
21825, Princeton Street, Hayward, Alameda County, California, 94541, United States
Hayward, California
Key Responsibilities
- check_circleGreet and assist visitors, customers, and vendors professionally
- check_circleManage incoming calls, emails, and inquiries with proper routing and follow-up
Similar Job Opportunities
Skills, education and keywords
Skills: Sage 100, Microsoft Office, Excel, Outlook, Word.
Education: Associate's or Bachelor's degree required; Bachelor's degree or associate degree required.
Frequently asked questions about Front Desk & Customer Service Coordinator at Leadway International
What does a Front Desk & Customer Service Coordinator at Leadway International do?expand_more
A Front Desk & Customer Service Coordinator at Leadway International is responsible for the following: Greet and assist visitors, customers, and vendors professionally; Manage incoming calls, emails, and inquiries with proper routing and follow-up; Process high-volume customer orders accurately using Sage 100 ERP system; and Verify order details, pricing, and product availability before submission.
What are the requirements for this Front Desk & Customer Service Coordinator role?expand_more
Leadway International is looking for candidates who meet the following requirements: Associate's or Bachelor's degree required; Minimum 1 year of order entry or administrative experience; and Proficient in Microsoft Office (Excel, Outlook, Word).
Where is the Front Desk & Customer Service Coordinator role at Leadway International located?expand_more
Front Desk & Customer Service Coordinator at Leadway International is based in 21825, Princeton Street, Hayward, Alameda County, California, 94541, United States. This is a on-site role.