Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on24th Street North, Central City, Birmingham, Jefferson County, Alabama, 35202, United States
About the Property
Nestled in the heart of the upscale Mountain Brook community just outside Birmingham, Alabama, Grand Bohemian Mountain Brook is an award-worthy luxury boutique hotel where artistic expression meets Southern hospitality. This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences. From our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence, we offer more than a stay—we offer a lifestyle.
About the Role
As a Front Desk Agent, you will be the welcoming face of our establishment, playing a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. You will be the first point of contact, creating a positive first impression and delivering exceptional customer service. Your day will involve efficiently handling check-ins and check-outs, resolving inquiries with professionalism and empathy, and collaborating with other departments to ensure seamless guest experiences. This role is for a friendly, outgoing individual passionate about creating memorable moments in a setting that celebrates creativity, culture, and genuine service.
About Davidson Hospitality Group
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. Working at Davidson is less of a job and more of a calling; it is part career, part revolution. Whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
Equal Opportunity
Davidson Hospitality Group is an Equal Opportunity Employer (AA/Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation). We are committed to building a diverse and inclusive workplace. Davidson Hospitality is a drug-free workplace. Pre-employment drug testing and background checks are required. We participate in E-Verify.
Work location
Work model: On-site
24th Street North, Central City, Birmingham, Jefferson County, Alabama, 35202, United States
Similar Job Opportunities
Skills, education and keywords
Skills: Hotel Property Management Software, Cash Handling.
Education: High School diploma or equivalent required.
Frequently asked questions about Front Desk Agent at Davidson Hospitality Group
What does a Front Desk Agent at Davidson Hospitality Group do?expand_more
Day-to-day, the Front Desk Agent at Davidson Hospitality Group will efficiently handle guest check-ins and check-outs with accuracy; respond promptly to guest inquiries and resolve issues with professionalism; collaborate with other departments to ensure seamless guest experiences; and maintain a clean and organized front desk area.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at Davidson Hospitality Group position, applicants should have: High School diploma or equivalent; Previous experience in a customer service role; Previous cash handling experience required; Proficiency in computer systems and knowledge of hotel property management software; Availability to work flexible schedules, including evenings, weekends, and holidays; and Pre-employment drug test and background check required.
Where is the Front Desk Agent role at Davidson Hospitality Group located?expand_more
Front Desk Agent at Davidson Hospitality Group is based in 24th Street North, Central City, Birmingham, Jefferson County, Alabama, 35202, United States. This is a on-site role.