Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_onNoDo, Omaha, Douglas County, Nebraska, 68102, United States
About The Cottonwood
At The Cottonwood, we're more than just a boutique hotel - we're a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha's vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style.
Known for its stylish charm, state-of-the-art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era.
About the Role
As a Front Desk Agent, you will be the welcoming face of our establishment, playing a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you're welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters - and it's appreciated.
We believe hospitality should feel personal, and that starts with how we treat each other. Here, you'll find a collaborative, uplifting culture where you're encouraged to grow, shine, and make a difference. If you're looking for more than just a job - if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose - then we'd love to meet you.
About Davidson Hospitality Group
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
Equal Opportunity
Davidson Hospitality is an Equal Opportunity Employer (AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation). We are a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Work location
Work model: On-site
NoDo, Omaha, Douglas County, Nebraska, 68102, United States
Omaha, Nebraska
Key Responsibilities
- check_circleEfficiently handle guest check-ins and check-outs with accuracy
- check_circleRespond promptly to guest inquiries and resolve issues with professionalism
- check_circleCollaborate with other departments to ensure seamless guest experiences
- check_circleMaintain a clean and organized front desk area
- check_circleHandle cash and credit card transactions accurately
- check_circleAssist guests with recommendations for local attractions, dining, and amenities
- check_circleProvide exceptional customer service and create positive first impressions for guests
Requirements
- verifiedHigh School diploma or equivalent
- verifiedPrevious experience in a customer service role
- verifiedPrevious cash handling experience required
- verifiedProficiency in computer systems and knowledge of hotel property management software
- verifiedAvailability to work flexible schedules, including evenings, weekends, and holidays
- verifiedPre-employment drug test and background check required
- verifiedE-Verify participation
Nice to Have
Previous experience in a hotel or hospitality environment.
Benefits & Perks
check_circleMultiple Tiers of Medical Coveragecheck_circleDental & Vision Coveragecheck_circle24/7 Teledoc servicecheck_circleFree Maintenance MedicationsPet Insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Hotel Property Management Software, Cash Handling.
Education: High School diploma or equivalent required.
Frequently asked questions about Front Desk Agent at Davidson Hospitality Group
What does a Front Desk Agent at Davidson Hospitality Group do?expand_more
In this Front Desk Agent at Davidson Hospitality Group role, you will efficiently handle guest check-ins and check-outs with accuracy; respond promptly to guest inquiries and resolve issues with professionalism; collaborate with other departments to ensure seamless guest experiences; and maintain a clean and organized front desk area.
What are the requirements for this Front Desk Agent role?expand_more
Davidson Hospitality Group is looking for candidates who meet the following requirements: High School diploma or equivalent; Previous experience in a customer service role; Previous cash handling experience required; Proficiency in computer systems and knowledge of hotel property management software; Availability to work flexible schedules, including evenings, weekends, and holidays; and Pre-employment drug test and background check required.
Where is the Front Desk Agent role at Davidson Hospitality Group located?expand_more
Front Desk Agent at Davidson Hospitality Group is based in NoDo, Omaha, Douglas County, Nebraska, 68102, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Davidson Hospitality Group has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at Davidson Hospitality Group should have mid level.
What skills do you need for the Front Desk Agent role at Davidson Hospitality Group?expand_more
Key skills for Front Desk Agent at Davidson Hospitality Group include Hotel Property Management Software; and Cash Handling.
What education is required for Front Desk Agent at Davidson Hospitality Group?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Davidson Hospitality Group is part of the hospitality & catering job category on Recrutus.