Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_onLoma Trail, Tempe, Maricopa County, Arizona, 85281, United States
About the Team
TownePlace Suites Tempe at Arizona Mills Mall is dedicated to the MCR standard: providing clean, friendly, well-organized, and safe hotels for our guests. Our culture thrives on "Cleanliness and Friendliness," where every team member is committed to creating a welcoming environment through teamwork, product consistency, and a genuine desire to serve.
About the Role
As a Night Auditor and Front Desk Agent, your core mission is to ensure every guest enjoys a friendly arrival and departure experience. You will be the face of the hotel, greeting guests with a smile, using their names to make them feel properly welcomed, and addressing all needs in a timely, efficient, and hospitable manner.
Your day-to-day involves more than just check-ins and check-outs. You will maintain spotless workspaces, pitch in to clean guest rooms and public areas as needed, and ensure all operational checklists are completed with 100% accuracy. Whether handling challenging guest situations with urgency, managing incoming mail, or supporting hotel events, you will work collaboratively to drive guest satisfaction scores and ensure a flawless stay.
Hiring Process
We are looking for candidates with a positive "Can-Do" attitude and a willingness to learn. If you have experience in hospitality or a service-facing field, that is preferred, but a strong desire to serve guests and the ability to work well under pressure are essential. We value clear communication, conflict resolution skills, and the ability to follow established guidelines.
Equal Opportunity
TownePlace Suites Tempe at Arizona Mills Mall is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. This position is an at-will relationship, and the employer retains the right to change or assign duties as needed.
Work location
Work model: On-site
Loma Trail, Tempe, Maricopa County, Arizona, 85281, United States
Tempe, Arizona
Key Responsibilities
Similar Job Opportunities
Frequently asked questions about Front Desk Agent at MCR Hotels
What does a Front Desk Agent at MCR Hotels do?expand_more
Day-to-day, the Front Desk Agent at MCR Hotels will greet guests happily upon arrival and throughout their stay with a smile; check in and check out guests in a timely and efficient manner; contact guests after check-in to ensure room satisfaction; and receive and note all incoming mail as required per daily shift checklist.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at MCR Hotels position, applicants should have: Experience in hospitality, service, consumer-facing franchise or related field preferred; Must be 18 years of age or older; Must be able to read, write, understand and communicate in English; and Must be willing to work varied schedule including evenings, nights, weekends, and holidays.
Where is the Front Desk Agent role at MCR Hotels located?expand_more
Front Desk Agent at MCR Hotels is based in Loma Trail, Tempe, Maricopa County, Arizona, 85281, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
MCR Hotels has listed this Front Desk Agent role as on-site.