Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
About the Team
Courtyard by Marriott Jacksonville Flagler Center is dedicated to the MCR standard: providing clean, friendly, well-organized, and safe hotels for our guests. Our mission centers on creating a welcoming environment where teamwork drives product consistency and quality, ensuring every visitor leaves with a positive impression.
About the Role
As a Front Desk Agent, you are the face of our hotel. Your core mission is to ensure every guest enjoys a friendly arrival and departure experience, addressing all needs and requests in a timely, efficient, and hospitable manner. You will greet guests with a smile, use their names to personalize the welcome, and maintain a spotless workspace that reflects our commitment to excellence.
This role is a collaborative effort where everyone pitches in to keep the hotel organized and safe. You will handle guest check-ins and check-outs with efficiency, follow up to ensure room satisfaction, and manage incoming mail. Whether supporting events or resolving guest concerns with urgency and hospitality, your positive attitude and willingness to learn are essential to our success.
Hiring Process
Candidates with experience in hospitality, service, or consumer-facing franchises are preferred. We look for individuals who possess a "can-do" attitude, can thrive in high-pressure situations, and communicate effectively in English. The ideal candidate is 18 years or older, available for a varied schedule including evenings, nights, weekends, and holidays, and committed to punctuality and professional conduct.
Equal Opportunity
We are an equal opportunity employer committed to creating a diverse and inclusive workplace. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of this job, absent undue hardship. This position is an at-will relationship, and the employer retains the right to change or assign duties as needed.
Work location
Work model: On-site
7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
Jacksonville, Florida
Key Responsibilities
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Frequently asked questions about Front Desk Agent at MCR Hotels
What does a Front Desk Agent at MCR Hotels do?expand_more
A Front Desk Agent at MCR Hotels is responsible for the following: Greet guests happily upon arrival and throughout their stay with a smile; Answer all incoming calls with friendly service using the approved greeting; Check in and check out guests in a timely and efficient manner; and Contact guests after check-in to ensure room satisfaction and address needs.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at MCR Hotels position, applicants should have: Experience in hospitality, service, consumer-facing franchise or related field preferred; Must be 18 years of age or older; Must be able to read, write, understand and communicate in English; and Must be willing to work varied schedule including evenings, nights, weekends, and holidays.
Where is the Front Desk Agent role at MCR Hotels located?expand_more
Front Desk Agent at MCR Hotels is based in 7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
MCR Hotels has listed this Front Desk Agent role as on-site.