Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on1100, 10th Street, Miami Beach, Miami-Dade County, Florida, 33139, United States
About the Role
As a Front Desk Agent, you serve as the welcoming face of the hotel, ensuring every guest experiences a seamless check-in and check-out process. This role is vital to maintaining our high standards of service, where you will handle guest requests and queries with politeness and efficiency. You will act as a hub for resort operations, coordinating with various departments to ensure guest safety, confidentiality, and satisfaction throughout their stay.
Day in the Life
Your day begins with active participation in daily briefings to stay aligned with management on promotions, special instructions, and operational updates. You will be the first point of contact, welcoming guests, registering them in our system, and adhering to strict security and credit policies. From processing payments and managing guest accounts to assisting VIPs and coordinating special arrangements, your focus remains on delivering a professional image that exudes confidence and leadership.
You will navigate a dynamic environment that requires multitasking and the ability to handle stress during busy periods. Whether you are communicating complex procedures to guests, interpreting safety manuals, or working closely with telephone operators, concierge, and housekeeping teams, your goal is to resolve issues independently while maintaining a discrete and courteous demeanor in all guest areas.
Equal Opportunity Employer
We are an equal opportunity employer committed to diversity and inclusion. Employment decisions are based on the principles of equal opportunity and affirmative action. We do not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law.
Work location
Work model: On-site
1100, 10th Street, Miami Beach, Miami-Dade County, Florida, 33139, United States
Miami Beach, Florida
Key Responsibilities
- check_circleCheck guests out of the hotel in accordance with procedures
- check_circleWelcome and register guests into the hotel
- check_circleAssist in escorting VIPs and return guests to their rooms
- check_circleEnsure safety and confidentiality of all guest matters
- check_circleCommunicate promotions and enhancements to employees and guests
- check_circleCoordinate special arrangements and future visits for guests
- check_circleSelect and block rooms for arriving guests using computer systems
- check_circleHandle cash, credit transactions, and post charges to guest accounts
Requirements
- verified2 years Front Desk/Hotel experience
- verified1 year customer service experience
- verifiedCollege degree in hospitality, business administration or similar
- verifiedAbility to work with computers
- verifiedBi-lingual preferred
- verifiedASI Front Desk Cloud preferred
- verifiedAbility to handle cash and credit transactions
- verifiedAbility to read and interpret documents
- verifiedExcellent written and oral communication skills
- verifiedFlexible schedule including weekends and holidays
Nice to Have
Previous front office, hotel, or customer service experience. Bi-lingual ability. Previous experience with ASI Front Desk Cloud.
Similar Job Opportunities
Skills, education and keywords
Skills: Asi Front Desk Cloud, Bi-Lingual.
Education: College degree in hospitality, business administration or similar required.
Frequently asked questions about Front Desk Agent at Miami Beach Hotel Group
What does a Front Desk Agent at Miami Beach Hotel Group do?expand_more
Day-to-day, the Front Desk Agent at Miami Beach Hotel Group will check guests out of the hotel in accordance with procedures; welcome and register guests into the hotel; assist in escorting vips and return guests to their rooms; and ensure safety and confidentiality of all guest matters.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at Miami Beach Hotel Group position, applicants should have: 2 years Front Desk/Hotel experience; 1 year customer service experience; College degree in hospitality, business administration or similar; Ability to work with computers; Bi-lingual preferred; and ASI Front Desk Cloud preferred.
Where is the Front Desk Agent role at Miami Beach Hotel Group located?expand_more
Front Desk Agent at Miami Beach Hotel Group is based in 1100, 10th Street, Miami Beach, Miami-Dade County, Florida, 33139, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Miami Beach Hotel Group has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Front Desk Agent at Miami Beach Hotel Group typically requires 2+ years of relevant experience at the entry level level.
What skills do you need for the Front Desk Agent role at Miami Beach Hotel Group?expand_more
Key skills for Front Desk Agent at Miami Beach Hotel Group include Asi Front Desk Cloud; and Bi-Lingual.
What education is required for Front Desk Agent at Miami Beach Hotel Group?expand_more
Educational requirements for this role: College degree in hospitality, business administration or similar required.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Miami Beach Hotel Group is part of the hospitality & catering job category on Recrutus.
About Miami Beach Hotel Group
South Beach Group Hotels operates in the hospitality sector, managing 16 distinct properties across Miami Beach, Florida. With nearly 1,500 rooms, the company serves a range of travelers, from budget-conscious explorers to luxury guests. Each hotel features a unique identity, blending contemporary design, strategic locations, and curated amenities to deliver personalized stays. The portfolio spans free-spirited hostels to four-star resorts, emphasizing intentional details and guest-focused service. Rooted in the dynamic culture of Miami Beach, the company integrates local inspiration into its offerings, reflecting the city’s vibrant energy through its diverse accommodations.
Browse more roles: All Miami Beach Hotel Group jobs, hospitality & catering jobs on Recrutus.