Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_onNorth Stanton Street, Downtown Historic District, El Paso, El Paso County, Texas, 79901, United States
About the Team
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We foster a positive, team-based culture where people make the difference, supporting our team with extensive training, development programs, and opportunities for promotion within the organization.
About the Role
As a Front Desk Agent, you are the face of our hotel, contributing to the first impressions of our guests and ensuring an exceptional experience from check-in through check-out. Whether working the mid-shift or evening shift, you will act as the central hub for guest services, managing complaints, coordinating special requests, and supporting the Night Auditor with accounting duties.
This role requires you to maintain the highest standards of security, fire, and health safety procedures while serving your team in an environmentally conscious manner. You will be the first point of contact for guests, requiring a positive attitude, excellent grooming, and the flexibility to adapt to a range of different work situations.
Hiring Process
Candidates with two years of Front Desk experience and knowledge of the hospitality industry are encouraged to apply. Fluency in Spanish and a high level of IT proficiency are advantageous distinctions for this position.
Equal Opportunity & Workplace Culture
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state, and/or federal laws. We are committed to a drug-free workplace and participate in E-Verify to confirm work authorization in the U.S. after a job offer is accepted.
Work location
Work model: On-site
North Stanton Street, Downtown Historic District, El Paso, El Paso County, Texas, 79901, United States
El Paso, Texas
Key Responsibilities
- check_circleAct in accordance with security and emergency procedures
Similar Job Opportunities
Frequently asked questions about Front Desk Agent at Palette Hotels
What does a Front Desk Agent at Palette Hotels do?expand_more
Day-to-day, the Front Desk Agent at Palette Hotels will act in accordance with security and emergency procedures; support the night auditor with front desk and accounting duties; produce nightly reports as required; and inform departments of special requests and room changes.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at Palette Hotels position, applicants should have: Two years Front Desk experience; Knowledge of the hospitality industry; High level of IT Proficiency; Able to speak and understand Spanish; and Authorized to work in the U.S..
Where is the Front Desk Agent role at Palette Hotels located?expand_more
Front Desk Agent at Palette Hotels is based in North Stanton Street, Downtown Historic District, El Paso, El Paso County, Texas, 79901, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Palette Hotels has listed this Front Desk Agent role as on-site.