Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on4201, Camp Bowie Boulevard, Fort Worth, Tarrant County, Texas, 76107, United States
About the Team
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We foster a positive, team-based culture where people make the difference, supporting our team with extensive training and development programs and opportunities for promotion from within.
About the Role
As a Front Desk Agent, you are the face of our hotel, contributing to the first impressions of our guests and ensuring an exceptional experience from check-in through check-out. Whether working the mid-shift or evening shift, you will serve as the primary point of contact for guest services, managing complaints, coordinating special requests, and supporting the Night Auditor with accounting duties.
Your role requires flexibility to respond to a range of different work situations while maintaining the highest standards of grooming and communication. You will act as a vital link between departments, ensuring that early departures, room changes, and guest needs are communicated effectively. We also encourage all team members to serve their role and the team in an environmentally conscious manner.
Hiring Process
To successfully fill this role, we look for candidates who demonstrate a positive attitude, a commitment to high-level customer service, and excellent communication skills. While two years of front desk experience and knowledge of the hospitality industry are advantageous, we are committed to finding individuals who embody our values and are eager to grow with us.
Equal Opportunity & Workplace Culture
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state, and/or federal laws. We provide a drug-free workplace where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited.
Work location
Work model: On-site
4201, Camp Bowie Boulevard, Fort Worth, Tarrant County, Texas, 76107, United States
Fort Worth, Texas
Key Responsibilities
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Frequently asked questions about Front Desk Agent at Palette Hotels
What does a Front Desk Agent at Palette Hotels do?expand_more
In this Front Desk Agent at Palette Hotels role, you will support the night auditor with accounting duties; produce nightly reports as required; resolve guest complaints promptly and record them; and manage guest check-in and check-out processes.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at Palette Hotels position, applicants should have: Two years Front Desk experience; Knowledge of the hospitality industry; High level of IT Proficiency; and Able to speak and understand Spanish.
Where is the Front Desk Agent role at Palette Hotels located?expand_more
Front Desk Agent at Palette Hotels is based in 4201, Camp Bowie Boulevard, Fort Worth, Tarrant County, Texas, 76107, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Palette Hotels has listed this Front Desk Agent role as on-site.