Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on1402, West Broadway Street, Marina Arts District, Downtown, Corpus Christi, Nueces County, Texas, 78401, United States
About the Team
Located in Corpus Christi, TX, our TownePlace Suites by Marriott is dedicated to the MCR Universal standard: providing clean, friendly, well-organized, and safe hotels for our guests. Our mission centers on creating a welcoming environment where 'Happy Guests' and 'Spotless Cleanliness' are the top priorities. We believe in product consistency, quality, and teamwork, ensuring that every team member contributes to a positive workplace and an exceptional guest experience.
About the Role
As a Front Desk Agent, your core mission is to ensure every guest enjoys a friendly arrival and departure experience. You will be the first point of contact, greeting guests with a smile and using their names to make them feel properly welcomed. Beyond the front desk, you will play a vital role in maintaining our spotless standards; cleanliness is a team effort, and you may be called upon to pitch in to clean guest rooms and public spaces as needed. While cleaning, you will continue to greet guests with hospitality, ensuring the hotel remains a safe and organized environment. You will also manage check-in and check-out efficiency, follow up with guests to ensure room satisfaction, and stay up-to-date on room rates and promotions to assist with inquiries.
Hiring Process
We look for candidates with a positive 'Can-Do' attitude and a desire to serve. While experience in hospitality or a consumer-facing franchise is preferred, a willingness to learn and follow established guidelines is essential. If you are ready to work in a high-pressure environment and collaborate with a team to create a welcoming atmosphere, we encourage you to apply.
Equal Opportunity
We are an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Work location
Work model: On-site
1402, West Broadway Street, Marina Arts District, Downtown, Corpus Christi, Nueces County, Texas, 78401, United States
Corpus Christi, Texas
Key Responsibilities
- check_circleGreet guests happily upon arrival and throughout their stay using their names
- check_circleCheck in and check out guests in a timely and efficient manner
- check_circleContact guests after check-in to ensure room satisfaction and address needs
- check_circleMaintain spotless cleanliness in all front and back of house areas
- check_circleComplete all operational checklists with 100% accuracy at designated times
- check_circleHandle challenging guest situations with hospitality and a sense of urgency
- check_circleReceive and note all incoming mail as required per the daily shift checklist
- check_circleCollaborate with team members to ensure product consistency and quality
Requirements
- verifiedExperience in hospitality, service, consumer-facing franchise or related field preferred
- verifiedMust be 18 years of age or older
- verifiedMust be able to read, write, understand and communicate in English
- verifiedMust be willing to work varied schedule including evenings, nights, weekends, and holidays
Nice to Have
Experience in a hospitality, service, consumer-facing franchise or related field.
Similar Job Opportunities
Frequently asked questions about Front Desk Agent at MCR Hotels
What does a Front Desk Agent at MCR Hotels do?expand_more
A Front Desk Agent at MCR Hotels is responsible for the following: Greet guests happily upon arrival and throughout their stay using their names; Check in and check out guests in a timely and efficient manner; Contact guests after check-in to ensure room satisfaction and address needs; and Maintain spotless cleanliness in all front and back of house areas.
What are the requirements for this Front Desk Agent role?expand_more
MCR Hotels is looking for candidates who meet the following requirements: Experience in hospitality, service, consumer-facing franchise or related field preferred; Must be 18 years of age or older; Must be able to read, write, understand and communicate in English; and Must be willing to work varied schedule including evenings, nights, weekends, and holidays.
Where is the Front Desk Agent role at MCR Hotels located?expand_more
Front Desk Agent at MCR Hotels is based in 1402, West Broadway Street, Marina Arts District, Downtown, Corpus Christi, Nueces County, Texas, 78401, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
MCR Hotels has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at MCR Hotels should have entry level.
What skills do you need for the Front Desk Agent role at MCR Hotels?expand_more
Key skills for Front Desk Agent at MCR Hotels include English; 10-Key Operation; and Data Entry.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at MCR Hotels is part of the hospitality & catering job category on Recrutus.
About MCR Hotels
MCR Hotels, a New York-based hospitality company, operates as the third-largest hotel owner and operator in the United States. With offices in New York City, London, Dallas, Chicago, and Richmond, Virginia, the firm manages 189 hotel properties across 37 states, spanning over 25,000 guestrooms in 150 locations. Its portfolio includes 31 distinct hotel brands, reflecting a focus on diverse market needs.
MCR has developed 17 hotels, including the TWA Hotel at JFK Airport, Gramercy Park Hotel in New York, and the BT Tower in London. The company also invests in hospitality technology, partnering with firms like Stayntouch (cloud-based property management systems) and Optii (hotel operations software). Recognized for innovation, MCR was listed among Fast Company’s 10 Most Innovative Travel Companies and named to Newsweek’s America’s Greatest Workplaces for 2025.
The company has earned multiple industry accolades, including the Marriott Partnership Circle Award, Hilton Legacy Award, and Development of the Year (Full Service) at ALIS. Its projects have received honors from the Urban Land Institute and American Institute of Architects, alongside frequent features in Travel + Leisure and Condé Nast Traveler awards programs.
Browse more roles: All MCR Hotels jobs, hospitality & catering jobs on Recrutus.