Front Desk Agent

About the Team

Aloft Atlanta Downtown is part of MCR Universal, a hospitality group dedicated to delivering a standard of "Cleanliness and Friendliness." Our mission is to provide clean, friendly, well-organized, and safe hotels for our guests. We believe that happy guests are the result of spotless cleanliness, product consistency, quality, and strong teamwork. Every team member is expected to pitch in to ensure the hotel remains a welcoming environment, whether in the front of the house or the back of the house.

About the Role

As a Front Desk Agent, your core mission is to ensure every guest enjoys a friendly arrival and departure experience. You will address all guest needs and requests in a timely, efficient, and hospitable manner. This role is not just about checking guests in and out; it is about creating a seamless stay where guests feel properly welcomed by name and supported throughout their visit.

Your day will involve greeting guests with a smile, maintaining a flawless uniform, and ensuring all operational checklists are completed with 100% accuracy. You will be the first point of contact for guest inquiries, handling phone etiquette with approved greetings and resolving any challenging situations with urgency and hospitality. You will also manage room rate schedules, promotions, and incoming mail, while collaborating with the team to maintain a spotless workspace. Whether you are managing the front desk or assisting with guest room cleanliness, your positive attitude and willingness to stretch beyond traditional role boundaries are essential to our success.

Hiring Process

Candidates with experience in hospitality, service, or consumer-facing franchises are preferred. We look for individuals who possess a "Can-Do" attitude, a desire to serve guests, and the ability to work well in high-pressure situations. If you are ready to join a team committed to guest satisfaction and operational excellence, please apply with your resume highlighting your relevant experience and communication skills.

Equal Opportunity

We are an equal opportunity employer. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.