Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on6006, Sweetbrier Cove, River Oaks, Memphis, Shelby County, West Tennessee, Tennessee, 38120, United States
About Highgate
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management. Our global portfolio spans more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the industry, we provide expert guidance through every stage of the property cycle, from planning and development to recapitalization and disposition.
We are dedicated to developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. By utilizing industry-leading revenue management tools, we efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. Our executive team of seasoned hospitality leaders and corporate offices worldwide make us a trusted partner for top ownership groups and major hotel brands.
About the Role
Based at the Hampton Inn Memphis Walnut, the Front Office Agent serves as the first point of contact for our guests, ensuring an attentive, courteous, and efficient experience from check-in through checkout. This role is vital to maximizing room revenue and occupancy while maintaining the high standards of hospitality that define the Highgate brand.
In this position, you will manage the full guest journey, handling reservations, check-ins, and check-outs with a friendly demeanor. You will act as a local expert, answering inquiries about restaurants, transportation, and entertainment, while ensuring all cash handling and credit policies are followed. The role requires a deep familiarity with our rate structures, packages, and special promotions, as well as the ability to navigate our front desk computer systems and emergency procedures.
Beyond guest service, you will play a key operational role by completing shift checklists, balancing paperwork, and maintaining accurate reports on room rates and housekeeping. Success in this role demands the ability to multitask, prioritize departmental functions, and communicate effectively with both guests and team members. You will be expected to maintain a clean work area, adhere to strict grooming standards, and demonstrate initiative in anticipating guest needs or solving operational problems.
Application Instructions
To apply for this hourly position, please submit your application directly through the Highgate careers portal or the specific job board listing for the Hampton Inn Memphis Walnut location.
Equal Opportunity Employer
Highgate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and guests.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Cash Handling, Credit Policies, Hospitality Terminology, Emergency Procedures, Two-Way Radio, Front Desk Computer System, Room Rate Verification Report, Housekeeping Report, Safe Deposit Boxes.
Education: High School diploma or equivalent required.
Frequently asked questions about Front Desk Agent at Highgate
What does a Front Desk Agent at Highgate do?expand_more
Day-to-day, the Front Desk Agent at Highgate will handle guest check-ins and checkouts in a friendly and efficient manner; balance and prepare shift paperwork for closing; maintain and market promotions and guest programs; and assist guests with safe deposit boxes and emergency procedures.
What are the requirements for this Front Desk Agent role?expand_more
Highgate is looking for candidates who meet the following requirements: High School diploma or equivalent; and Computer experience required.
Where is the Front Desk Agent role at Highgate located?expand_more
Front Desk Agent at Highgate is based in 6006, Sweetbrier Cove, River Oaks, Memphis, Shelby County, West Tennessee, Tennessee, 38120, United States. This is a on-site role.