French-Speaking Customer Service Representative

About doTERRA

At doTERRA, we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.

About the Role

This position serves as a vital connection point for our customers and Wellness Advocates, delivering the highest level of customer service across phone, chat, email, and other contact channels. You will be trained to handle multiple contact types, communicating professionally in both French and English. Your day will involve resolving concerns promptly, capturing feedback, and identifying opportunities to inform customers about promotions and products. While the role requires adherence to strict schedules and performance standards, it also offers the chance to contribute to special projects as needed.

Work Environment

This position operates in an office environment, though remote work may be approved for candidates residing in Utah or Idaho. The role involves stationary positions and exposure to computer screens for extended periods. You must be able to work effectively under pressure, particularly during peak seasons.

Hiring Process

Qualified candidates will be considered for the Pleasant Grove location or approved remote positions. The selection process focuses on identifying individuals who are organized, detail-oriented, and eager to grow with the organization.

Equal Opportunity Employer

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

Work location

Work model: Hybrid

The Grove Vintage Collective, 28, 100 East, Pleasant Grove, Utah County, Utah, 84062, United States

Pleasant Grove, Utah

Key Responsibilities

check_circleHandle inbound customer contacts via phone, chat, and email in French and English
check_circleRespond promptly with correct grammar and punctuation in verbal and written communications
check_circleUse resources to answer questions and resolve customer concerns promptly and courteously
check_circleFollow up on customer service issues and capture customer feedback
check_circleUpsell and inform customers about promotions and products
check_circleAdhere to schedule and meet department performance standards
check_circleIdentify and track or code contact types for reporting purposes

Requirements

verifiedHigh School Diploma or GED preferred
verifiedProfessional French language proficiency required
verifiedProfessional English language proficiency required
verifiedStrong typing and computer abilities
verifiedAbility to type 30 words per minute, preferred
verifiedKnowledge of proper grammar, punctuation, and spelling
verifiedPrevious customer service experience, preferred
verifiedWork at the Pleasant Grove location or live in Utah or Idaho

Nice to Have

High School Diploma or GED. Ability to type 30 words per minute. Previous customer service experience. Desire to move up and grow with dōTERRA.

Company

doTERRA International LLC

Industry

Wellness and Fitness Services

Headquarters

Pleasant Grove, UT

Open Roles

Changing the world one drop at a time while providing the purest, highest quality essential oils and products.

doTERRA International LLC operates within the wellness and fitness services industry, specializing in the distribution of essential oils and aromatherapy products. Headquartered in Pleasant Grove, Utah, the company functions as a verified leader in the global aromatherapy market. Its mission centers on community impact through the distribution of natural wellness solutions, with a brand name that signifies the "gift of the Earth." The organization recruits professionals across diverse functional areas, including research scientists, designers, and operational staff. Employees join a rapidly expanding entity known for a culture that prioritizes giving and family values. The company invests in its workforce by offering comprehensive support and development opportunities, viewing the employment relationship as a mutual investment in personal and professional growth. The corporate campus in Pleasant Grove features extensive amenities designed to support employee well-being. Facilities include a cafeteria, fitness center, employee health clinic, childcare services, and a nature park. These resources reflect a commitment to the joy, growth, and development of the team. The company maintains an open recruitment process and encourages current staff to share their experiences on public recruiting platforms to assist prospective candidates in finding their fit within the organization.

Skills, education and keywords

Skills: French, English.

Education: High School Diploma or GED preferred.

Frequently asked questions about French-Speaking Customer Service Representative at doTERRA International LLC

What does a French-Speaking Customer Service Representative at doTERRA International LLC do?expand_more

In this French-Speaking Customer Service Representative at doTERRA International LLC role, you will handle inbound customer contacts via phone, chat, and email in french and english; respond promptly with correct grammar and punctuation in verbal and written communications; use resources to answer questions and resolve customer concerns promptly and courteously; and follow up on customer service issues and capture customer feedback.

What are the requirements for this French-Speaking Customer Service Representative role?expand_more

doTERRA International LLC is looking for candidates who meet the following requirements: High School Diploma or GED preferred; Professional French language proficiency required; Professional English language proficiency required; Strong typing and computer abilities; Ability to type 30 words per minute, preferred; and Knowledge of proper grammar, punctuation, and spelling.

Where is the French-Speaking Customer Service Representative role at doTERRA International LLC located?expand_more

French-Speaking Customer Service Representative at doTERRA International LLC is based in The Grove Vintage Collective, 28, 100 East, Pleasant Grove, Utah County, Utah, 84062, United States. This is a hybrid role.

Is this French-Speaking Customer Service Representative job remote, hybrid, or on-site?expand_more

doTERRA International LLC has listed this French-Speaking Customer Service Representative role as hybrid.

How much experience is required for this French-Speaking Customer Service Representative role?expand_more

Candidates for French-Speaking Customer Service Representative at doTERRA International LLC should have mid level.

What skills do you need for the French-Speaking Customer Service Representative role at doTERRA International LLC?expand_more

Key skills for French-Speaking Customer Service Representative at doTERRA International LLC include French; and English.

What education is required for French-Speaking Customer Service Representative at doTERRA International LLC?expand_more

Educational requirements for this role: High School Diploma or GED preferred.

What category does the French-Speaking Customer Service Representative role belong to?expand_more

French-Speaking Customer Service Representative at doTERRA International LLC is part of the customer services job category on Recrutus.

About doTERRA International LLC

The organization recruits professionals across diverse functional areas, including research scientists, designers, and operational staff. Employees join a rapidly expanding entity known for a culture that prioritizes giving and family values. The company invests in its workforce by offering comprehensive support and development opportunities, viewing the employment relationship as a mutual investment in personal and professional growth.

The corporate campus in Pleasant Grove features extensive amenities designed to support employee well-being. Facilities include a cafeteria, fitness center, employee health clinic, childcare services, and a nature park. These resources reflect a commitment to the joy, growth, and development of the team. The company maintains an open recruitment process and encourages current staff to share their experiences on public recruiting platforms to assist prospective candidates in finding their fit within the organization.

Browse more roles: All doTERRA International LLC jobs, customer services jobs on Recrutus.