Fraud Investigator
Not Disclosed•Full-TimeOn-site
location_onVirginia Union University, Admiral Street, Northside, Richmond, Virginia, 23232, United States
About Koalafi
At Koalafi, we believe in a world where no one has to put an important purchase on hold. We are making it easier for more people to pay for big purchases over time by offering flexible lease-to-own financing to non-prime consumers. Retailers across the country rely on us to increase sales and strengthen customer loyalty, while our 2M+ customers love us for the opportunity to improve their credit.
Our 200+ teammates enjoy inspiring and challenging work that accelerates their careers. We take pride in a culture of innovation, trust, and ownership. We focus on what's most important, set clear expectations, embrace challenges to reach our full potential, constantly ask "How can this be better?", and move fast together.
About the Role
As a Fraud Investigator, you will play a critical role in protecting our ecosystem of thousands of merchants and over a million annual customer applications. You will monitor and research risk signals for both customers and merchants to identify potential fraud, including identity theft, synthetic IDs, manipulated IDs, and exploitation of vulnerable persons or family members.
Your day-to-day involves conducting deep dives to determine the legitimacy of suspicious behavior and identifying systemic patterns. You will review and evaluate new merchant partners during onboarding to ensure we are partnering with the right stores and good actors. Additionally, you will manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play.
You will leverage a suite of tools including application data, internal system of record data, internet search data, and third-party fraud prevention tools. You are expected to use these resources and make telephone calls to reach accurate conclusions. This role requires collaboration across multiple departments, including Sales, Operations, Fraud Analytics, and Compliance.
Hiring Process
Interested in learning more about how we're transforming the financing experience and joining our team? We invite you to apply to help us tackle exciting challenges every single day. You will have the opportunity to take charge of projects that ultimately help people get the things they need most.
Location & Culture
This position requires regular in-person attendance at our office in Richmond, VA. Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time.
We are an equal opportunity employer committed to building a diverse and inclusive team.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Fraud Detection, Fraud Investigation, Microsoft Excel, Fraud Databases, Investigative Platforms, English, Spanish.
Education: High school diploma, GED, or equivalent certification required.
Frequently asked questions about Fraud Investigator at Koalafi
What does a Fraud Investigator at Koalafi do?expand_more
Day-to-day, the Fraud Investigator at Koalafi will identify systemic patterns in suspicious customer and merchant behavior; review and evaluate new merchant partners during onboarding; manage inbound fraud claims and research uncommon scenarios; and leverage application data and third-party tools to reach accurate conclusions.
What are the requirements for this Fraud Investigator role?expand_more
Koalafi is looking for candidates who meet the following requirements: 2+ years of relevant experience in fraud detection, investigation, or related financial services experience; High school diploma, GED, or equivalent certification; Bilingual (English/Spanish) strongly preferred; Proficiency in Microsoft Excel and Word; and Location within commutable distance to Richmond, VA.
Where is the Fraud Investigator role at Koalafi located?expand_more
Fraud Investigator at Koalafi is based in Virginia Union University, Admiral Street, Northside, Richmond, Virginia, 23232, United States. This is a on-site role.