Forms Completion Specialist - Remote

About Sharecare

Sharecare is a digital healthcare company dedicated to delivering software and tech-enabled services to stakeholders across the healthcare ecosystem. Our mission is to help improve care quality, drive better outcomes, and lower costs through data-driven AI insights, evidence-based resources, and a comprehensive platform. This platform includes benefits navigation, care management, home care resources, and health information management, empowering people to easily and efficiently manage their healthcare and improve their well-being.

Across our three business channels, we enable health plan sponsors, health systems, physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

About the Role

This position serves as a critical link in our healthcare ecosystem, responsible for completing FMLA and Disability forms with a focus on timeliness, accuracy, and high-quality customer service. You will work within a team that values Servant Leadership, Family, Compassion, Accountability, and Respect, ensuring that every interaction reflects our core culture of innovation, integrity, and adaptability.

In this role, you will process medical record requests while strictly adhering to HIPAA and HITECH compliance laws. You will communicate with patients and physician coordinators regarding disability and FMLA paperwork, maintaining an upbeat, patient-centered attitude. Your day-to-day involves validating and processing requests for Protected Health Information (PHI), verifying patient information, and ensuring that disability forms are completed within the required 5-7 day turnaround after payment. You will also monitor EMR accounts to ensure all requests are processed within required timeframes and maintain professional relationships with all account clients.

Our Culture

We are looking for candidates who are culturally aligned with Sharecare. Success in this role requires demonstrating honesty and integrity in all actions, being open to change, and working collaboratively with peers and leaders. We value self-motivation and proven customer satisfaction skills, fostering an environment where team members are encouraged to learn new equipment and processes quickly.

Equal Opportunity Employer

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. We provide consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. We do not discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factors.