Field Service Technician (Neptune)

About the Role

As a Field Service Technician supporting our Neptune rover, you will serve as the critical link between our technology and healthcare providers. This role is designed for individuals who thrive in a fast-paced environment and are passionate about solving complex problems. You will spend the majority of your time traveling between hospitals to address service requests, troubleshoot customer issues, and ensure the reliable operation of our equipment.

Beyond technical execution, this position is about building positive, lasting relationships with Stryker customers, sales representatives, and internal partners. You will document service results meticulously to maintain quality records, ensuring that every interaction contributes to our mission of making healthcare better. The role offers a unique opportunity to lay a foundation for diverse career paths, including engineering, project management, sales, and leadership.

Who We Are Looking For

We seek self-directed initiators who take ownership of their work without needing constant prompting. You will be a collaborative partner, leveraging cross-functional relationships to drive continuous improvements across the business. As an analytical problem solver, you will go beyond surface-level fixes to identify root causes and recommend comprehensive solutions that prevent future issues.

We value goal-oriented developers who keep the customer and requirements in focus to deliver safe, robust solutions. Additionally, you must be a meticulous documenter, enjoying the process of maintaining detailed reports, metrics, and proposals. Success in this role requires a strong work ethic, the ability to work independently under stress, and a commitment to maintaining professional standards in sensitive healthcare environments.

Location and Travel Requirements

Candidates must live in or be willing to relocate to the Asheville, NC area.

This position involves significant travel between hospitals based on service assignments. You must be willing to spend most weekdays on the road and be capable of working overtime, including overnight shifts and weekends, to meet customer needs. A valid driver's license with an outstanding driving record is required, and a company vehicle will be provided for business use.

Hiring Process and Application

Qualified applicants will be considered for this role based on their technical experience, problem-solving abilities, and cultural fit. The selection process will evaluate your readiness to work with bio-hazardous materials, your ability to maintain a safe working environment, and your proficiency with technical documentation and Microsoft Office applications.

Equal Opportunity Employer

Stryker Corporation is an equal opportunity employer. We consider qualified applicants without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. We are committed to fostering a diverse and inclusive workplace where all employees can thrive.