Field Service Technician II - Production Equipment
Not Disclosed•Full-TimeOn-site
location_onBernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States
About the Role
Spotting a solution and fixing a problem is a tremendous technical skillset that requires diligence, determination, and a knack for knowledge. As a Field Service Technician II, you will join Canon USA, an innovator of technology, solutions, and services, to help valued customers with the operational, maintenance, and networking support of Canon-supported products.
In this customer-facing role, you will serve as a dedicated individual striving for excellence. You will be responsible for diagnosing mechanical, software, network, and system failures, and servicing designated equipment to Canon standards. Your impact extends beyond repairs; you will maintain a working knowledge of multiple product groups, provide direction to less experienced technicians, and offer solutions for escalated technical or customer service issues across your territory.
This position operates within a 24/7 environment, requiring shift work and on-call rotations. You will be expected to meet and exceed customer demands by providing efficient, responsive, and accurate Field, Shop, and on-site maintenance. Compliance with customer policies and protocols, which may include specific health and safety measures, is essential.
About the Team
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean markets. With a parent company ranked in the top-10 for U.S. patents granted for 41 consecutive years, we are driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff.
Our culture is built on the Kyosei philosophy of social and environmental responsibility. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. Our employees share a strong work ethic, creativity, and a cooperative spirit, taking pride in what they do individually and as a team. We are a phenomenal team working collaboratively toward common goals, where talent fosters innovation.
Hiring Process & Application
To join our team, you must be legally authorized to work in the United States and reside in the U.S. at the time of hire. We do not pursue or support visa sponsorship. All applicants must be able to obtain necessary security and/or other clearances required by customers to enter their premises.
Successful candidates will complete a 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. We consider qualified applicants regardless of background, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For a list of current postings and to ensure the validity of this opportunity, please visit our Careers site at usa.canon.com.
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Skills, education and keywords
Skills: Internet Environments, Pdif, Printing And Digital Imaging Foundations.
Education: HS Diploma, GED, or equivalent experience required.
Frequently asked questions about Field Service Technician II - Production Equipment at Canon USA Inc Corporate Headquarters
What does a Field Service Technician II - Production Equipment at Canon USA Inc Corporate Headquarters do?expand_more
A Field Service Technician II - Production Equipment at Canon USA Inc Corporate Headquarters is responsible for the following: Diagnose mechanical, software, network, and system failures using established procedures; Service and repair designated equipment to Canon standards and specifications; Maintain working knowledge of multiple product groups for troubleshooting and diagnostics; and Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
What are the requirements for this Field Service Technician II - Production Equipment role?expand_more
Canon USA Inc Corporate Headquarters is looking for candidates who meet the following requirements: HS Diploma, GED, or equivalent experience; 1 to 2 years of related experience; Valid driver's license and acceptable driving record; Ability to lift 50 pounds; Must be legally authorized to work in the United States; and Must reside in the United States at time of hire.