Field Service Technician II

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset that requires diligence, determination, and a knack for knowledge. As a Field Service Technician II, you will partner with our valued customers to provide operational, maintenance, and networking support for Canon-supported products. This is a customer-facing role where you will diagnose basic mechanical, software, network, and system failures, and service designated equipment to Canon standards. You will be expected to maintain a working knowledge of multiple product groups and provide direction to less experienced technicians while ensuring efficient, responsive, and accurate maintenance on-site or in the shop.

About Canon USA

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean. With approximately $28.5 billion in global revenue, our parent company, Canon Inc., has ranked in the top-10 for U.S. patents granted for 41 consecutive years. We are dedicated to our Kyosei philosophy of social and environmental responsibility.

Where talent fosters innovation, we are a phenomenal team working collaboratively toward common goals. Driven by a mission to exceed customer expectations with our technologies and enrich the lives of our local communities and staff, our employees share a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, and empowerment, fostering a strong sense of pride in what we do individually and together as a team.

Hiring Process & Application

Candidates must be able to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. Please note that this role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. You must also be able to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.

We are looking for individuals who are legally authorized to work in the United States and reside in the U.S. at the time of hire; the Company will not pursue or support visa sponsorship.

Equal Opportunity

Canon U.S.A., Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We comply with all applicable federal, state, and local laws, regulations, orders, and mandates.