Field Service Technician I

About the Role

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products. If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, we want to know your story.

In this position, you will be accountable for reporting product failure trends, meeting customer demands through efficient on-site maintenance, and maintaining the performance of assigned machines. You will serve as a key point of contact, showcasing strong communication skills while ensuring accurate record-keeping of technical information and service reports. This role is designed for those who thrive in a customer-facing environment and are committed to achieving branch and district metric targets.

About the Team

Where talent fosters innovation. We are a phenomenal team working collaboratively toward common goals, driven by a mission to exceed customer expectations with our technologies and enrich the lives of our local communities and staff. Our employees share a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, and empowerment, taking pride in what we do individually and together as a team.

Canon U.S.A., Inc. is dedicated to its Kyosei philosophy of social and environmental responsibility. As a global digital imaging leader with an unparalleled reputation for quality and innovation, we offer a professional experience filled with purpose and opportunity.

Hiring Process

Candidates must be able to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. Please note that this is a customer-facing role requiring compliance with customer policies and protocols, which may include specific health measures. Applicants must also be prepared to take all necessary steps to obtain security and/or other clearances required to enter customer premises.

Equal Opportunity

Canon U.S.A., Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We comply with all applicable federal, state, and local laws, regulations, and mandates.

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