Field Service Technician II

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset that requires diligence, determination, and a knack for knowledge. As a Field Service Technician II at Canon USA, you will join an innovator of technology, solutions, and services. Your mission is to bring operational, maintenance, and networking support to valued customers, ensuring they receive efficient, responsive, and accurate Field/Shop/on-site maintenance for Canon-supported products.

This is a customer-facing role where you will serve as the first line of defense for technical issues. You will be expected to provide solutions for escalated technical and customer service-related problem areas within your territory. The role demands a strong work ethic and a cooperative spirit, as you will often provide direction to less experienced technicians while maintaining a working knowledge of multiple product groups.

Company Culture

At Canon U.S.A., Inc., talent fosters innovation. We are a phenomenal team working collaboratively toward common goals, driven by a mission to exceed customer expectations with our technologies and enrich the lives of our local communities and staff. Our employees share a strong sense of pride in what they do individually and together as a team.

We are dedicated to our Kyosei philosophy of social and environmental responsibility. Our culture is built on integrity, respect, and empowerment, fostering an environment where creativity thrives. We believe in making a difference in the communities we serve, offering a professional experience filled with purpose and opportunity.

Hiring Process & Application

Candidates must be legally authorized to work in the United States and reside in the U.S. at the time of hire; the Company will not pursue or support visa sponsorship. All applicants must be able to obtain necessary security and/or clearances required by customers to enter their premises.

Please note that this role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other related measures. Successful candidates will be expected to complete a 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.

Equal Opportunity

Canon U.S.A., Inc. is an equal opportunity employer. We comply with all applicable federal, state, and local laws, regulations, orders, and mandates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.