Field Service Technician II
Not Disclosed•Full-TimeOn-site
location_on817, Faye Street, Westover, Richmond, Virginia, 23225, United States
About the Role
Spotting a solution and fixing a problem is a tremendous technical skillset that requires diligence, determination, and a knack for knowledge. As a Field Service Technician II, you will join Canon USA, an innovator of technology, solutions, and services. This role is designed for individuals who strive for excellence in operational, maintenance, and networking support to help valued customers with the basic technical expertise of Canon-supported products.
You will be the face of Canon in the field, providing efficient, responsive, and accurate maintenance on-site. Your day will involve diagnosing mechanical, software, network, and system failures using established procedures and servicing equipment to Canon standards. Beyond technical repairs, you will maintain working knowledge of multiple product groups and provide direction to less experienced technicians. You will also be responsible for properly maintaining all technical information, Field Service Reports, and Expense Reports, while offering solutions for escalated technical and customer service-related problem areas.
This is a customer-facing role that requires strict compliance with customer policies and protocols, which may include specific health and safety measures. You will work in a 24/7 environment, performing shift work and on-call rotations, and may need to obtain security clearances to enter customer premises.
About Canon USA
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
At Canon, we are driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff. We are a phenomenal team working collaboratively toward common goals, characterized by a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team.
Our culture is built on the Kyosei philosophy of social and environmental responsibility. We offer a work environment where talent fosters innovation, providing world-class team members and impactful work. Join us to discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Hiring Process & Application
To join our team, you must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship, and all applicants must reside in the United States at the time of hire. If you are not reviewing this job posting on our official Careers site, we cannot guarantee the validity of the posting; please visit our site for a list of current openings.
Equal Opportunity Employer
Canon U.S.A., Inc. complies with all applicable federal, state, and local laws, regulations, orders, and mandates, including those required as a federal government contractor/subcontractor. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Skills, education and keywords
Skills: Internet Environments, Pdif, Printing And Digital Imaging Foundations.
Education: HS Diploma, GED, or equivalent experience required.
Frequently asked questions about Field Service Technician II at Canon USA Inc Corporate Headquarters
What does a Field Service Technician II at Canon USA Inc Corporate Headquarters do?expand_more
In this Field Service Technician II at Canon USA Inc Corporate Headquarters role, you will diagnose basic mechanical, software, network, and system failures using established procedures; service and repair designated equipment to canon standards and specifications; provide efficient, responsive, and accurate field/shop/on-site maintenance to customers; and maintain technical information, field service reports, and expense reports.
What are the requirements for this Field Service Technician II role?expand_more
To qualify for the Field Service Technician II at Canon USA Inc Corporate Headquarters position, applicants should have: HS Diploma, GED, or equivalent experience; 1 to 2 years of related experience; Valid driver's license and acceptable driving record; Ability to lift 50 pounds; Must be legally authorized to work in the United States; and Must reside in the United States at time of hire.
Where is the Field Service Technician II role at Canon USA Inc Corporate Headquarters located?expand_more
Field Service Technician II at Canon USA Inc Corporate Headquarters is based in 817, Faye Street, Westover, Richmond, Virginia, 23225, United States. This is a on-site role.