Field Service Technician
Not Disclosed•Full-TimeOn-site
location_onDetroit School of Arts, 123, Selden Street, Midtown, Detroit, Wayne County, Michigan, 48201, United States
About the Role
Our client, a global manufacturer of precision sheet-metal products, is seeking an experienced Field Service Technician to join their winning team in Detroit. This role places you at the forefront of delivering exceptional customer service during the installation of new products, servicing existing equipment, and providing technical support via phone or email.
You will be crucial in ensuring customer satisfaction and maintaining the company's reputation for excellence. By expertly managing the final steps of product deployment and ongoing maintenance, you ensure that customers receive top-notch support and that products perform optimally, thereby enhancing customer loyalty and driving the company's success. As a professional company representative, you will act as the face of the organization at customer locations, ensuring every interaction reflects the highest standards of service.
Work location
Work model: On-site
Detroit School of Arts, 123, Selden Street, Midtown, Detroit, Wayne County, Michigan, 48201, United States
Detroit, Michigan
Key Responsibilities
- check_circlePerform new product installations, equipment start-up, and functional testing
- check_circleDocument machine data, service history, and quality information
- check_circleCommunicate with regional managers to ensure customer expectations are met
- check_circle
Similar Job Opportunities
Skills, education and keywords
Skills: Blueprints, Drawings, Schematics, Manuals, Microsoft Office, Computer Hardware, Bios, Operating Systems, Networking, Cad/cam.
Education: Two-year Technical Associate's Degree (Mechanical, Electrical, or Laser Technology) or equivalent training.
Frequently asked questions about Field Service Technician at Elgen Staffing
What does a Field Service Technician at Elgen Staffing do?expand_more
A Field Service Technician at Elgen Staffing is responsible for the following: Perform new product installations, equipment start-up, and functional testing; Document machine data, service history, and quality information; Communicate with regional managers to ensure customer expectations are met; and Maintain prompt weekly communication of expenses and service reports.
What are the requirements for this Field Service Technician role?expand_more
Elgen Staffing is looking for candidates who meet the following requirements: Two-year Technical Associate's Degree or equivalent technical school training; Minimum two years of hands-on electronic/assembly repair experience; Valid, clean driver's license and credit card; Willingness to travel domestically up to 100%; Demonstrated computer skills (Microsoft Office, internal network); and Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM.
Where is the Field Service Technician role at Elgen Staffing located?expand_more
Field Service Technician at Elgen Staffing is based in Detroit School of Arts, 123, Selden Street, Midtown, Detroit, Wayne County, Michigan, 48201, United States. This is a on-site role.