Field Service Representative

About the Team

Schneider Electric is a global leader in energy management and automation, with €40 billion in revenue and over 150,000 employees across 100+ countries. We are driven by our IMPACT values—Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork—which serve as the foundation for our culture and business success. Our mission is to turn sustainability ambitions into actions, connecting careers with the goal of achieving a more resilient, efficient, and sustainable world at the intersection of automation, electrification, and digitization.

The U.S. Services business focuses on servicing equipment that supports power distribution and critical power infrastructure. We are looking for "IMPACT Makers"—exceptional people who are passionate about their work, focused on customers, and dedicated to problem-solving. We believe that great people make Schneider Electric a great company, and we mirror the diversity of the communities in which we operate to ensure everyone feels uniquely valued and safe to contribute their best.

About the Role

As a Field Service Representative, you will play an impactful role within our organization, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment. You will be a problem solver in a variety of dynamic environments, often working at customer sites with occasional nonstandard hours.

A typical day involves pre-site preparation, startup, repair, preventive maintenance, and field modifications of equipment. You will solve problems alongside electricians, sales partners, technical support, and District Service teams, while completing essential field service reports and data sheets. You will also work with your Manager or Regional Service Director to resolve complex escalated issues and engage in continuous learning on various products both in the field and in the classroom.

On some days, your role may expand to include regional or countrywide travel for local customer support or larger system start-ups. You may assist senior technicians, support Project Management on higher complexity projects, and act on behalf of the District Service Manager to resolve operational issues. This is a site-based position with a 40-hour guarantee plus overtime, where most work occurs at customer sites.

To support your success, we provide direct product training and training on all digital and physical tools associated with your work. We supply service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. Within your first 180 days, you will experience a unique, team-oriented welcome with 8 weeks of in-person training at our state-of-the-art facility in Dallas, TX, with all expenses paid. Upon returning, you will continue with online training and be paired with a local area mentor for on-the-job training.

Hiring Process

To be considered for this position, you must submit an online application. The Company accepts applications on an ongoing basis until the position is filled.

Our Culture and Commitment

Schneider Electric aspires to be the most inclusive and caring company in the world. We believe our differences make us stronger as a company and as individuals, and we are committed to championing inclusivity in everything we do. We uphold the highest standards of ethics and compliance, with our Trust Charter serving as our Code of Conduct to demonstrate our commitment to ethics, safety, sustainability, quality, and cybersecurity.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.