Field Service Dispatcher
Not Disclosed•Full-TimeOn-site
location_on114, Deer Drive, Eastwood, La Vergne, Rutherford County, Middle Tennessee, Tennessee, 37086, United States
About the Role
This position serves as a critical support pillar for the Field Service Supervisor, ensuring the efficient operation of Field Service Repairs while exceeding the expectations of both internal teams and external customers. The role bridges the gap between technical field operations and administrative coordination, focusing on optimizing repair timelines, managing parts logistics, and maintaining rigorous safety and quality standards.
In this capacity, you will act as the primary liaison between Field Service Technicians, Service Administrators, and customers. Your day involves coordinating technician activities, sourcing technical information, and managing parts identification to minimize non-productive mileage and repair delays. You will be responsible for defining the scope of work for prospective jobs by researching historical data, manufacturer databases, and campaign information before work begins. A key aspect of the role is ensuring customer alignment; you will communicate progress, secure approvals for scope changes, and provide accurate estimates for parts and labor, requiring written confirmation from the customer before implementation.
Beyond daily coordination, you will conduct monthly and quarterly job reviews with management, oversee field safety protocols through in-person inspections and virtual meetings, and assist in the safe assembly or disassembly of new and used equipment. The role demands a balance of administrative precision and field oversight to reduce repair costs and ensure compliance with safety regulations.
Work location
Work model: On-site
114, Deer Drive, Eastwood, La Vergne, Rutherford County, Middle Tennessee, Tennessee, 37086, United States
La Vergne, Tennessee
Key Responsibilities
- check_circleCommunicate with technicians and customers to ensure repair scope accuracy and obtain approval for additional work
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Powerpoint, Heavy Equipment Industry, Equipment Operations, Mechanical Functions, Ppe.
Education: High School Diploma or Equivalent required.
Frequently asked questions about Field Service Dispatcher at Bramco Group
What does a Field Service Dispatcher at Bramco Group do?expand_more
Day-to-day, the Field Service Dispatcher at Bramco Group will communicate with technicians and customers to ensure repair scope accuracy and obtain approval for additional work; collaborate with service administrators to manage scheduling, technician arrival times, and repair progress; participate in monthly safety meetings and conduct inspections to ensure safety protocol compliance; and review service reports for accuracy and detail, and submit completed reports for assigned technicians.
What are the requirements for this Field Service Dispatcher role?expand_more
To qualify for the Field Service Dispatcher at Bramco Group position, applicants should have: High School Diploma or Equivalent; 5+ years experience in Heavy Equipment Industry; Proficient with Microsoft programs (Word, Excel, PowerPoint); Experience with manufacturer-provided diagnostic programs; Some experience in supervision of others; and Good working knowledge of equipment operations and mechanical functions.
Where is the Field Service Dispatcher role at Bramco Group located?expand_more
Field Service Dispatcher at Bramco Group is based in 114, Deer Drive, Eastwood, La Vergne, Rutherford County, Middle Tennessee, Tennessee, 37086, United States. This is a on-site role.