Field Ops Program Manager

About the Role

The Field Operations Program Manager serves as a critical leader within the Community Safety Department, tasked with planning and overseeing the operations of behavioral health responder teams. This role is designed to ensure cohesive, high-quality service delivery by directly managing supervisors and support staff while coordinating closely with other management divisions.

In this safety-sensitive position, you will formulate policies and procedures in strict accordance with Federal and State regulations. The role requires active collaboration with Emergency Communications Centers of Police and Fire Rescue Departments to establish call assignment protocols, monitor response times, and coordinate co-responses. You will also represent the department in meetings with service providers and public organizations, providing complex support to higher-level management.

Working Environment

This position operates within a hybrid environment, including office settings with computer usage and frequent field travel. The role demands the ability to work under potentially abusive, hazardous, or emergency conditions. Employees must be prepared to maintain physical condition for extended periods of standing, walking, kneeling, crouching, and climbing. Flexibility is essential, as the role requires working nights, weekends, holidays, and on-call shifts.

Hiring Process & Requirements

Employment is contingent upon the successful completion of a comprehensive background investigation conducted by the Criminal Justice Information Services (CJIS) of the FBI. Candidates must possess a valid New Mexico Driver's License and be able to obtain a City Operator's Permit within six months of hire. Additionally, successful completion of the ACS Academy and all initial requirements is mandatory within six months of transfer or hire.

This is a safety-sensitive position subject to random drug and alcohol testing. All job descriptions are intended to present a general list of tasks; they do not reflect every duty performed within the classification.

Equal Opportunity

We are an equal opportunity employer committed to building a diverse workforce. We consider qualified applicants regardless of background, ensuring a fair and inclusive hiring process.