Family Care Manager
Not Disclosed•Full-TimeOn-site
location_on1st Street Southwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States
About the Team
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. We operate organ procurement and tissue recovery organizations, including Sierra Donor Services and Tennessee Donor Services, with operations in California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
About the Role
Sierra Donor Services in New Mexico is seeking a dynamic and enthusiastic Family Care Manager to join our mission to save lives. This role is responsible for the day-to-day management and coordination of the OPO's organ and tissue authorization activities. You will oversee the implementation of donor family services policies and procedures, ensuring that quality practices are employed and that all local protocols are adhered to.
In this position, you will provide supervision and support to family care staff, assuming on-call duties to guide the team through the various aspects of the authorization process. You will lead quality authorization training based on identified opportunities to increase authorization rates and are responsible for the overall performance of family care staff and authorization outcomes. The role requires extensive on-call availability to support family conversations and provide on-site responses when necessary.
Hiring Process
You will receive a confirmation email upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation email. Please note that you must complete the video screening within 5 days from the submission of your application to be considered for the position.
Equal Opportunity
DCI Donor Services is an EOE/AA employer (M/F/Vet/Disability). We consider qualified applicants regardless of background.
Work location
Work model: On-site
1st Street Southwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States
Albuquerque, New Mexico
Key Responsibilities
- check_circleProvide on-call administrative support for donor family conversations
- check_circleSupervise day-to-day activities of family care staff
- check_circleImplement leadership principles including hiring and mentoring
- check_circleRepresent the organization on internal and external committees
- check_circleCollaborate with Medical Directors on policy and practice changes
- check_circleEnsure timely donor evaluations and authorization processes
- check_circleProvide employee coaching, counseling, and performance monitoring
Requirements
- verifiedBA degree in related field required
- verifiedMaster's degree preferred
- verified3+ years of OPO experience in authorization
- verifiedCTPS certification preferred
- verifiedAbility to pass MVR underwriting requirements
- verifiedWorking knowledge of Microsoft Office applications
- verifiedStrong data entry and typing skills
- verifiedKnowledge of ACD systems
- verifiedFirst dose of COVID-19 vaccine by start date or proof of vaccination
Nice to Have
Master's degree. 3+ years of OPO experience in authorization. Leadership experience. CTPS certification.
Benefits & Perks
check_circleUp to 184 hours of PTO in the first yearcheck_circleUp to 72 hours of Sick Time in the first yearcheck_circleTwo Medical Plans (PPO or HDHP), Dental, and Vision Coveragecheck_circle403(b) retirement plan with matching contributionCompany provided term life, AD&D, and long-term disability insurance
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Skills, education and keywords
Skills: Microsoft Office, Word, Powerpoint, Excel, Acd Systems, CTPS.
Education: Master's preferred.
Frequently asked questions about Family Care Manager at DCI Donor Services, Inc.
What does a Family Care Manager at DCI Donor Services, Inc. do?expand_more
Day-to-day, the Family Care Manager at DCI Donor Services, Inc. will provide on-call administrative support for donor family conversations; supervise day-to-day activities of family care staff; implement leadership principles including hiring and mentoring; and represent the organization on internal and external committees.
What are the requirements for this Family Care Manager role?expand_more
To qualify for the Family Care Manager at DCI Donor Services, Inc. position, applicants should have: BA degree in related field required; Master's degree preferred; 3+ years of OPO experience in authorization; CTPS certification preferred; Ability to pass MVR underwriting requirements; and Working knowledge of Microsoft Office applications.
Where is the Family Care Manager role at DCI Donor Services, Inc. located?expand_more
Family Care Manager at DCI Donor Services, Inc. is based in 1st Street Southwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States. This is a on-site role.
Is this Family Care Manager job remote, hybrid, or on-site?expand_more
DCI Donor Services, Inc. has listed this Family Care Manager role as on-site.
How much experience is required for this Family Care Manager role?expand_more
Family Care Manager at DCI Donor Services, Inc. typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Family Care Manager role at DCI Donor Services, Inc.?expand_more
Key skills for Family Care Manager at DCI Donor Services, Inc. include Microsoft Office; Word; Powerpoint; Excel; Acd Systems; and CTPS.
What education is required for Family Care Manager at DCI Donor Services, Inc.?expand_more
Educational requirements for this role: Master's preferred.
What category does the Family Care Manager role belong to?expand_more
Family Care Manager at DCI Donor Services, Inc. is part of the healthcare & nursing job category on Recrutus.