Expert Quality Operations Specialist
Not Disclosed•Full-TimeHybrid
location_onHigh Street, East Oakland, Oakland, Alameda County, California, 94601, United States
About the Team
The Electric Compliance Assurance department is a vital component of PG&E's Electric Risk & Compliance organization. Our mission is to embed compliance and risk management into every aspect of our operations to achieve regulatory outcomes that support the business. We are dedicated to identifying compliance challenges and areas of risk, enabling the organization to proactively fix issues before they escalate.
Our team focuses on identifying compliance risks, mitigating them through incident reporting and investigations, overseeing Electric Operations and Power Generation Corrective Action Plans (CAP), and validating the controls that protect our organization. The work we do strengthens PG&E's safety culture and compliance posture, reinforcing our commitment that "Everyone and Everything is Always Safe."
About the Role
As a member of the Electric Compliance Controls Validation Team, you will serve as an experienced business professional with high visibility across PG&E leadership. This role exists to ensure that PG&E adheres to external rules and regulations by documenting controls, performing design and operating effectiveness testing, and identifying opportunities for improvement.
You will bring a structured approach to identifying external regulatory requirements, benchmarking internally and externally, and validating process controls. Your findings will be summarized and presented to senior leaders to drive enterprise learning, transparency, and continuous improvement. This position requires a blend of deep technical, regulatory, and operational expertise to effectively influence decisions within a matrixed organization.
The role is hybrid, offering flexibility to work from a remote office or an assigned office based on business needs. While the position is located within PG&E's service territory, occasional travel to other areas within the territory may be required to support business operations.
Hiring Process
Candidates selected for this role will report to the Manager, Electric Compliance Controls Validation. The interview process will evaluate your ability to work independently and effectively within team settings, as well as your capacity to coach stakeholders and present complex findings to executive leadership.
Equal Opportunity Employer
PG&E is an Equal Opportunity Employer. We are committed to building a diverse workforce and fostering an inclusive culture where everyone can thrive. We consider qualified applicants regardless of background, identity, or experience.
Work location
Work model: Hybrid
High Street, East Oakland, Oakland, Alameda County, California, 94601, United States
Oakland, California
Key Responsibilities
- check_circleDevelop and refine processes to identify external regulatory requirements and validate process controls
- check_circleDesign controls and metrics to monitor and evaluate the success of compliance controls
- check_circleCoach stakeholders and team members to implement effective corrective action plans
- check_circlePrioritize and evaluate regulatory controls across the organization to ensure compliance
- check_circleLead business process analysis and reengineering initiatives to improve operational effectiveness
- check_circlePrepare and present findings and risk assessments to senior and executive leaders
- check_circleReview failure data to recommend improvements in process performance and safety culture
- check_circleDevelop strategy and action plans to address compliance gaps and prevent recurrence
Requirements
- verifiedBA/BS Degree in Marketing, Business, Computer Science, Engineering or related field or equivalent work experience
- verified6 years of related working experience
- verifiedMust live within PG&E's service territory
Nice to Have
Master's Degree or equivalent experience. Experience in regulatory oversight, audit readiness, and leadership. Familiarity with California and Federal regulatory programs related to Electric Operations. Knowledge of operations, maintenance, and engineering program processes and procedures. Proven ability to prepare materials for and effectively communicate/present findings to senior and executive leaders with clarity, gain consensus on path forward. Working knowledge of process instrumentation and controls and/or structured process improvement or process reengineering. Ability to interview personnel at all levels to validate process and controls. Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement. Ability to work independently and be effective in team settings. Leadership or facilitation training (e.g., crucial conversations and facilitative leadership). Certified Internal Auditor (CIA) or equivalent. Completion of professional auditor training. Causal Evaluation Certification (e.g., Barrier Analysis, Fault Tree, 5-Whys, HFACS). Certification in Causal Evaluation (e.g., Conger/Elsie, Tonex, Cocrane (Firebird), Apollo, ASQ, TapRooT®, ISO9000, Sologic, Cause Mapping, or equivalent). Lean Six Sigma Certification. Certified Project Management Professional (PMP). Certified Compliance & Ethics Professional (CCEP). Professional Engineer (P.E.).
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Skills, education and keywords
Skills: Lean Six Sigma Certification, PMP, Ccep, P.e., Barrier Analysis, Fault Tree, 5-WHYS, Hfacs, Tonex, Cocrane.
Education: Master's Degree preferred.
Frequently asked questions about Expert Quality Operations Specialist at Pacific Gas and Electric Company
What does a Expert Quality Operations Specialist at Pacific Gas and Electric Company do?expand_more
A Expert Quality Operations Specialist at Pacific Gas and Electric Company is responsible for the following: Develop and refine processes to identify external regulatory requirements and validate process controls; Design controls and metrics to monitor and evaluate the success of compliance controls; Coach stakeholders and team members to implement effective corrective action plans; and Prioritize and evaluate regulatory controls across the organization to ensure compliance.
What are the requirements for this Expert Quality Operations Specialist role?expand_more
Pacific Gas and Electric Company is looking for candidates who meet the following requirements: BA/BS Degree in Marketing, Business, Computer Science, Engineering or related field or equivalent work experience; 6 years of related working experience; and Must live within PG&E's service territory.
Where is the Expert Quality Operations Specialist role at Pacific Gas and Electric Company located?expand_more
Expert Quality Operations Specialist at Pacific Gas and Electric Company is based in High Street, East Oakland, Oakland, Alameda County, California, 94601, United States. This is a hybrid role.
Is this Expert Quality Operations Specialist job remote, hybrid, or on-site?expand_more
Pacific Gas and Electric Company has listed this Expert Quality Operations Specialist role as hybrid.
How much experience is required for this Expert Quality Operations Specialist role?expand_more
Expert Quality Operations Specialist at Pacific Gas and Electric Company typically requires 6+ years of relevant experience at the senior level.
What skills do you need for the Expert Quality Operations Specialist role at Pacific Gas and Electric Company?expand_more
Key skills for Expert Quality Operations Specialist at Pacific Gas and Electric Company include Lean Six Sigma Certification; PMP; Ccep; P.e.; Barrier Analysis; Fault Tree; 5-WHYS; and Hfacs.
What education is required for Expert Quality Operations Specialist at Pacific Gas and Electric Company?expand_more
Educational requirements for this role: Master's Degree preferred.
What category does the Expert Quality Operations Specialist role belong to?expand_more
Expert Quality Operations Specialist at Pacific Gas and Electric Company is part of the engineering job category on Recrutus.