Especialista en servicio al cliente en tienda

About the Team

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We take our stability, growth, and momentum and translate them into possibility for our people. Our people are behind the strength of our success, and we invest in your life, career, and connection with an inclusive team committed to our broader communities.

About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. This role is designed to ensure maximum client satisfaction while helping the store achieve its sales goals. You will be the face of the brand, building productive trust relationships with customers both in person and over the phone.

In this position, you will be expected to promptly resolve any customer concerns, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. The role involves a dynamic day-to-day environment where you may assist with tinting and mixing products to customer specifications, stocking shelves, setting up displays, and assisting with deliveries. You will also be responsible for maintaining precise work order files and ensuring assigned areas remain in-stock and presentable.

This position is based at Store #2160, located at 11685 Sheldon Road, Tampa, FL 33626. The role involves contact with customers, which may include minors, and access to cash, electronic equipment, personal information, and store merchandise. Consequently, a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of our customers, staff, and the general public.

Hiring Process

1. Online Application: Find the role on our Careers page and set aside 15 minutes to create your profile by entering or importing your details.
2. Digital Interview: Upon review, qualified candidates will be invited to complete a digital video interview via HireVue. This consists of behavioral-based questions that you can record and complete on your own schedule within 7 days of receiving an invitation.
3. In-Store Interview: Your video interview will be reviewed by our Recruitment team. Top candidates are then invited to meet with the team in-store at our store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Equal Opportunity & Culture

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. As a VEVRAA Federal Contractor, we request priority referral of Protected Veterans.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act where applicable.

Security Note: Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.