Bilingual Customer Service Specialist (Spanish)

About the Team

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We take our stability, growth, and momentum and translate them into possibility for our people. Our people are the strength behind our success, and we invest in your life, career, and connection with an inclusive team committed to our communities.

About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. This role is designed to ensure maximum client satisfaction while helping the store achieve its sales goals. You will be the face of the brand, building productive trust relationships with customers both in person and over the phone.

In this position, you will be expected to stay up-to-date with product features, maintain high quality and visual standards, and assist customers in presenting appropriate products and services. The role involves resolving customer concerns promptly and ensuring the store remains a welcoming and professional environment.

Hiring Process

Step 1: Online Application Find the role that interests you on our Careers page and set aside 15 minutes to create your profile by entering or importing your details.

Step 2: Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. This step consists of a few behavioral-based questions. You can record and complete your video interview anytime, anywhere, but we ask that this step be completed within 7 days of receiving an invitation.

Step 3: In-Store Interview Your video interview is reviewed by our Recruitment team. Top candidates are invited to meet with the team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Location and Safety

The individual selected for this role will be expected to work at Store #2160, located at 11685 Sheldon Road, Tampa, FL 33626.

This position involves contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, and store merchandise. To protect the business, its operations, reputation, and the safety of our customers, staff, and the general public, a review of criminal history is necessary for this role.

Equal Opportunity and Culture

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.

As a VEVRAA Federal Contractor, we request state and local employment services delivery systems to provide priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.

Important Notice

Please be aware that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.