Epic Certified Willow Senior Analyst

About Accenture Flex

Accenture Flex offers the flexibility of local, fixed-duration, project-based work powered by Accenture, a leading global professional services company. Consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists, we provide a unique opportunity to apply your skills to drive business transformation for leading organizations and communities.

As an Accenture Flex employee, you will deliver innovative solutions for our clients while collaborating with a highly skilled, diverse network of people across Accenture businesses. You will leverage the latest emerging technologies to address today's biggest business challenges. Unlike traditional roles, Flex employees work onsite at the project in their local metro area, significantly reducing or eliminating travel demands.

About the Role

The Epic Certified Willow Applications Support Coordinator serves as a vital link between technical operations and business needs within a dynamic healthcare environment. This role exists to ensure the seamless delivery of high-quality support and enhancements for Epic Willow applications.

In this position, you will act as a subject matter expert for application workflows and configurations, managing day-to-day operations and prioritizing maintenance activities to ensure timely resolution of incidents and service requests. You will serve as the primary liaison with client stakeholders, ensuring system capabilities align with business needs, while coordinating with offshore support teams to manage task delegation and performance monitoring.

Your day-to-day involves maintaining critical system documentation, including workflows and testing protocols, and ensuring strict compliance with HIPAA, data governance, and organizational security policies. You will participate in regular team meetings to provide updates on ongoing work, risks, and resource needs, while supporting broader teams working on other applications. Success in this role requires a blend of technical proficiency and excellent communication skills to navigate complex stakeholder relationships effectively.

Hiring Process & Application

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