Epic Certified Willow Senior Analyst

About Accenture Flex

Accenture Flex offers the flexibility of local, fixed-duration, project-based work powered by Accenture, a leading global professional services company. Consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists, Accenture provides a dynamic environment where employees apply their skills to drive business transformation for leading organizations and communities.

As an Accenture Flex employee, you will deliver innovative solutions while collaborating with a highly skilled, diverse network of people across Accenture businesses. You will utilize the latest emerging technologies to address today's biggest business challenges. Unlike traditional roles, Flex employees work onsite at the project in their local metro area, significantly reducing or eliminating travel demands. Employees receive competitive rewards, access to benefits programs, and world-class learning resources.

About the Role

The Epic Certified Willow Applications Support Coordinator serves as a vital link between the Accenture team, software vendors, and clients within a dynamic healthcare environment. This role demands a blend of technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements.

You will act as a subject matter expert for application workflows and configurations, managing and prioritizing daily support and maintenance activities to ensure timely resolution of incidents and service requests per defined SLAs. As a liaison with client stakeholders, you will ensure system capabilities align with business needs while coordinating with offshore support teams to facilitate effective communication, task delegation, and performance monitoring. Your responsibilities also include maintaining comprehensive system documentation and ensuring strict compliance with HIPAA, data governance, and organizational security policies.

Hiring Process & Application

Accenture is committed to a fair and accessible recruiting process. If you require accommodation to perform the essential functions of your role or need assistance during the recruiting process due to a disability or religious observance, please contact us toll-free at 1 (877) 889-9009 or speak with your recruiter.

Applicants for employment in the US must have work authorization that does not require visa sponsorship. Candidates currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture does not discharge or discriminate against employees or applicants who inquire about or disclose their own pay or the pay of another employee, except as required by law or specific job functions.

Equal Opportunity & Culture

Accenture believes that no one should be discriminated against because of their differences. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by federal, state, or local law. Our rich diversity makes us more innovative, competitive, and creative, helping us better serve our clients and communities.

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities and is committed to providing veteran employment opportunities. We do not consider sealed or expunged records of conviction or arrest as an absolute bar to employment.