Epic Certified Willow Senior Analyst

About Accenture Flex

Accenture Flex offers the flexibility of local, fixed-duration, project-based work powered by Accenture, a leading global professional services company. Consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists, we provide a dynamic environment where you can apply your skills to drive business transformation for leading organizations and communities.

As an Accenture Flex employee, you will deliver innovative solutions for our clients while collaborating with a highly skilled, diverse network of people across Accenture businesses. You will leverage the latest emerging technologies to address today's biggest business challenges. A key benefit of this model is the ability to work onsite at the project in your local metro area, significantly reducing or eliminating travel demands.

About the Role

The Epic Certified Willow Applications Support Coordinator serves as a vital link between the Accenture team, software vendors, and clients within a dynamic healthcare environment. This role demands a blend of technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements.

In this position, you will act as a subject matter expert for application workflows and configurations, managing and prioritizing daily support and maintenance activities to ensure timely resolution of incidents and service requests. You will serve as the primary liaison with client stakeholders, ensuring system capabilities align with business needs, while coordinating with offshore support teams to facilitate effective communication, task delegation, and performance monitoring.

Your day-to-day responsibilities include maintaining comprehensive system documentation, ensuring compliance with HIPAA, data governance, and organizational security policies, and participating in regular team meetings to provide updates on ongoing work, potential risks, and resource needs. You will also support teams working on other applications, contributing to a collaborative and efficient operational environment.

Hiring Process & Application

Candidates must possess and maintain current Epic Willow certifications. Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances. If you require accommodation to perform the essential functions of your role or to facilitate the recruiting process, please contact us toll-free at 1 (877) 889-9009 or speak with your recruiter.

Applicants for employment in the US must have work authorization that does not require visa sponsorship. Accenture does not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own pay or the pay of another employee, except as required by law or specific job functions.

Equal Opportunity & Culture

We believe that no one should be discriminated against because of their differences. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by federal, state, or local law. Our rich diversity makes us more innovative, competitive, and creative, helping us better serve our clients and communities. Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.