Entry Level Product Support
Not Disclosed•Full-TimeOn-site
location_onLewis Street, White Oak, Allegheny County, Pennsylvania, 15131, United States
About Year Up United
Year Up United is a national nonprofit organization dedicated to closing the opportunity gap by connecting young adults with the skills, experience, and networks they need to thrive in the Banking, Insurance & Investment industries. Our mission is to advance economic mobility for diverse young adults, empowering them to achieve their full potential and build sustainable careers.
About the Role
We are seeking an Entry Level Product Support professional to join our Customer Service & Support team. This role serves as the vital first-line contact for both internal and external users seeking assistance with Year Up's products, platforms, and support tools. You will be the face of our organization, responding to inquiries via phone, email, and chat with empathy, clarity, and professionalism.
In this position, you will troubleshoot basic technical and account-related issues while documenting interactions to help drive continuous improvement. You will collaborate closely with program managers and cross-functional teams to resolve recurring problems and enhance the overall user experience. This is an ideal opportunity for a detail-oriented communicator who is eager to learn and committed to our mission of creating pathways to economic success.
Hiring Process
Candidates selected for an interview will participate in a series of conversations designed to assess their communication skills, problem-solving abilities, and cultural fit with our team. The process includes an initial screening, followed by a deeper discussion regarding your experience and approach to customer service.
Equal Opportunity
Year Up United is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and participants. We consider qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Work location
Work model: On-site
Lewis Street, White Oak, Allegheny County, Pennsylvania, 15131, United States
White Oak, Pennsylvania
Key Responsibilities
- check_circleServe as first-line contact for internal and external users seeking assistance
- check_circleRespond to support requests via phone, email, and chat with professional assistance
- check_circleTroubleshoot basic technical and account-related issues and escalate complex cases
- check_circleDocument issues, resolutions, and trends in a ticketing or CRM system
- check_circleCollaborate with cross-functional teams to resolve recurring problems
- check_circleContribute to creating and updating FAQs, user guides, and knowledge base articles
Requirements
- verifiedHigh school diploma or equivalent
- verifiedSome college or an associate degree in business, IT, or related field
- verifiedPrior internship or experience in customer service, call center, or help desk
- verifiedFamiliarity with CRM or ticketing systems such as Salesforce or Zendesk
Nice to Have
Some college or an associate degree in business, IT, or related field. Prior internship or experience in customer service, call center, or help desk. Familiarity with CRM or ticketing systems such as Salesforce or Zendesk.
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurance401k
Similar Job Opportunities
Skills, education and keywords
Skills: Zendesk, Salesforce Service Cloud, Salesforce, Excel, Spreadsheet, CRM, Ticketing Systems.
Education: High school diploma or equivalent (required); Some college or an associate degree in business, IT, or related field (preferred).
Frequently asked questions about Entry Level Product Support at YUPRO Placement
What does a Entry Level Product Support at YUPRO Placement do?expand_more
A Entry Level Product Support at YUPRO Placement is responsible for the following: Serve as first-line contact for internal and external users seeking assistance; Respond to support requests via phone, email, and chat with professional assistance; Troubleshoot basic technical and account-related issues and escalate complex cases; and Document issues, resolutions, and trends in a ticketing or CRM system.
What are the requirements for this Entry Level Product Support role?expand_more
To qualify for the Entry Level Product Support at YUPRO Placement position, applicants should have: High school diploma or equivalent; Some college or an associate degree in business, IT, or related field; Prior internship or experience in customer service, call center, or help desk; and Familiarity with CRM or ticketing systems such as Salesforce or Zendesk.
Where is the Entry Level Product Support role at YUPRO Placement located?expand_more
Entry Level Product Support at YUPRO Placement is based in Lewis Street, White Oak, Allegheny County, Pennsylvania, 15131, United States. This is a on-site role.
Is this Entry Level Product Support job remote, hybrid, or on-site?expand_more
YUPRO Placement has listed this Entry Level Product Support role as on-site.
How much experience is required for this Entry Level Product Support role?expand_more
Candidates for Entry Level Product Support at YUPRO Placement should have entry level.
What skills do you need for the Entry Level Product Support role at YUPRO Placement?expand_more
Key skills for Entry Level Product Support at YUPRO Placement include Zendesk; Salesforce Service Cloud; Salesforce; Excel; Spreadsheet; CRM; and Ticketing Systems.
What education is required for Entry Level Product Support at YUPRO Placement?expand_more
Educational requirements for this role: High school diploma or equivalent (required); and Some college or an associate degree in business, IT, or related field (preferred).
What category does the Entry Level Product Support role belong to?expand_more
Entry Level Product Support at YUPRO Placement is part of the customer services job category on Recrutus.