Entry Level Product Support
Not Disclosed•Full-TimeOn-site
location_onPenn-Lincoln Parkway East, Wilkinsburg, Allegheny County, Pennsylvania, 15221, United States
About Year Up United
Year Up United is a national nonprofit organization dedicated to closing the opportunity gap by connecting young adults from low-income communities with the skills, experience, and networks they need to succeed in the Banking, Insurance & Investment industries. Our mission is to advance economic mobility for diverse young adults, empowering them to achieve their full potential.
About the Role
As an Entry Level Product Support professional on our Customer Service & Support team, you will serve as the vital first-line contact for both internal and external users seeking assistance with Year Up's products, platforms, and support tools. This role exists to ensure seamless user experiences while gathering critical insights that drive continuous improvement across our systems.
In this position, you will troubleshoot basic technical and account-related issues, responding to inquiries via phone, email, and chat with empathy, clarity, and professionalism. You will collaborate closely with program managers and cross-functional teams to resolve recurring problems and contribute to the creation of user guides and knowledge base articles. This is an ideal opportunity for a detail-oriented communicator eager to learn about banking, insurance, and investment workflows while making a tangible impact on our mission.
Hiring Process
We are committed to finding the right fit for our team. Selected candidates will participate in a structured interview process designed to assess both technical aptitude and cultural alignment with our mission of economic mobility.
Equal Opportunity
Year Up United is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and participants.
Work location
Work model: On-site
Penn-Lincoln Parkway East, Wilkinsburg, Allegheny County, Pennsylvania, 15221, United States
Wilkinsburg, Pennsylvania
Key Responsibilities
- check_circleServe as first-line contact for internal and external users seeking assistance
- check_circleRespond to support requests via phone, email, and chat with professional assistance
- check_circleTroubleshoot basic technical and account-related issues and escalate complex cases
- check_circleDocument issues, resolutions, and trends in a ticketing or CRM system
- check_circleCollaborate with program managers and cross-functional teams to resolve recurring problems
- check_circleContribute to creating and updating FAQs, user guides, and knowledge base articles
- check_circleParticipate in ongoing training to build product knowledge and customer service skills
Requirements
- verifiedHigh school diploma or equivalent
- verifiedSome college or an associate degree in business, IT, or related field
- verifiedPrior internship or experience in customer service, call center, or help desk
- verifiedFamiliarity with CRM or ticketing systems such as Salesforce or Zendesk
Nice to Have
Some college or an associate degree in business, IT, or related field. Prior internship or experience in customer service, call center, or help desk. Familiarity with CRM or ticketing systems such as Salesforce or Zendesk.
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurance401k
Similar Job Opportunities
Skills, education and keywords
Skills: Zendesk, Salesforce Service Cloud, Salesforce, Excel, Spreadsheet, CRM, Ticketing Systems.
Education: High school diploma or equivalent (required); Some college or an associate degree in business, IT, or related field (preferred).
Frequently asked questions about Entry Level Product Support at YUPRO Placement
What does a Entry Level Product Support at YUPRO Placement do?expand_more
In this Entry Level Product Support at YUPRO Placement role, you will serve as first-line contact for internal and external users seeking assistance; respond to support requests via phone, email, and chat with professional assistance; troubleshoot basic technical and account-related issues and escalate complex cases; and document issues, resolutions, and trends in a ticketing or crm system.
What are the requirements for this Entry Level Product Support role?expand_more
YUPRO Placement is looking for candidates who meet the following requirements: High school diploma or equivalent; Some college or an associate degree in business, IT, or related field; Prior internship or experience in customer service, call center, or help desk; and Familiarity with CRM or ticketing systems such as Salesforce or Zendesk.
Where is the Entry Level Product Support role at YUPRO Placement located?expand_more
Entry Level Product Support at YUPRO Placement is based in Penn-Lincoln Parkway East, Wilkinsburg, Allegheny County, Pennsylvania, 15221, United States. This is a on-site role.
Is this Entry Level Product Support job remote, hybrid, or on-site?expand_more
YUPRO Placement has listed this Entry Level Product Support role as on-site.
How much experience is required for this Entry Level Product Support role?expand_more
Candidates for Entry Level Product Support at YUPRO Placement should have entry level.
What skills do you need for the Entry Level Product Support role at YUPRO Placement?expand_more
Key skills for Entry Level Product Support at YUPRO Placement include Zendesk; Salesforce Service Cloud; Salesforce; Excel; Spreadsheet; CRM; and Ticketing Systems.
What education is required for Entry Level Product Support at YUPRO Placement?expand_more
Educational requirements for this role: High school diploma or equivalent (required); and Some college or an associate degree in business, IT, or related field (preferred).
What category does the Entry Level Product Support role belong to?expand_more
Entry Level Product Support at YUPRO Placement is part of the customer services job category on Recrutus.