Entry Level Product Support
Not Disclosed•Full-TimeOn-site
location_onMacArthur Road, Mickleys, Whitehall, Lehigh County, Pennsylvania, 18052, United States
Year Up United is a national nonprofit dedicated to closing the opportunity gap by connecting young adults from low-income communities with the skills, experience, and networks they need to succeed in the workplace. Operating within the Banking, Insurance & Investment industry, our mission is to advance economic mobility for diverse young adults through rigorous professional development and corporate partnerships.
As an Entry Level Product Support professional, you will serve as the vital first-line contact for both internal and external users seeking assistance with Year Up’s products, platforms, and support tools. This role exists to ensure seamless user experiences while upholding our commitment to accessibility and clarity. You will troubleshoot basic technical and account-related issues, respond to inquiries via phone, email, and chat, and document interactions to drive continuous improvement.
In this position, you will not only resolve immediate customer needs but also collaborate with program managers and cross-functional teams to identify recurring problems. Your insights will directly contribute to updating FAQs, user guides, and knowledge base articles, empowering users to find self-service solutions. Success in this role requires a strong customer-service mindset, the ability to communicate with empathy and clarity to diverse users, and a genuine eagerness to learn about banking, insurance, and investment workflows.
We are committed to finding candidates who align with our mission and values. The interview process typically includes an initial screening to discuss your background and interest in economic mobility, followed by a conversation with the hiring team to assess your communication skills and problem-solving approach. We look for detail-oriented individuals who are strong communicators and ready to grow with us.
At Year Up United, we believe that diverse perspectives drive innovation and impact. We are an equal opportunity employer committed to building a workforce that reflects the communities we serve. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive environment where every team member can thrive.
Work model: On-site
MacArthur Road, Mickleys, Whitehall, Lehigh County, Pennsylvania, 18052, United States
Whitehall, Pennsylvania
Some college or an associate degree in business, IT, or related field. Prior internship or experience in customer service, call center, or help desk. Familiarity with CRM or ticketing systems such as Salesforce or Zendesk.
Skills: Zendesk, Salesforce Service Cloud, Salesforce, Excel, Spreadsheet, CRM, Ticketing Systems.
Education: High school diploma or equivalent (required); Some college or an associate degree in business, IT, or related field (preferred).