Entry Level Product Support

About Year Up United

Year Up United is a national nonprofit organization dedicated to closing the opportunity gap for young adults. Operating within the Banking, Insurance & Investment industry, our mission is to advance economic mobility for diverse young adults by providing them with the skills, experience, and professional network needed to succeed in the workforce.

About the Role

As an Entry Level Product Support professional on our Customer Service & Support team, you will serve as the vital first-line contact for both internal and external users seeking assistance with Year Up's products, platforms, and support tools. This role exists to ensure that our users receive accurate, timely, and empathetic support, directly contributing to the seamless delivery of our programs.

In this position, you will troubleshoot basic technical and account-related issues while responding to inquiries via phone, email, and chat. Your work will involve documenting interactions in ticketing systems to identify trends and drive continuous improvement. You will collaborate closely with program managers and cross-functional teams to resolve recurring problems and enhance the overall user experience. This is an ideal opportunity for a detail-oriented communicator eager to learn about banking, insurance, and investment workflows while making a tangible impact on our mission.

Hiring Process

Candidates selected for an interview will engage in a process designed to assess both technical aptitude and cultural fit. The journey typically includes:

1. Initial Screening: A conversation to review your background and interest in Year Up's mission.
2. Skills Assessment: Evaluation of communication skills and basic troubleshooting capabilities.
3. Team Interview: A discussion with the support team to explore your collaborative approach and problem-solving style.
4. Final Review: Final selection and offer discussion.

Our Culture & Commitment

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Year Up United considers qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. We believe that by empowering diverse young adults, we create a stronger, more equitable future for all.