Entry Level Product Support
Not Disclosed•Full-TimeOn-site
location_onCoraopolis Heights Road, Moon Township, Allegheny County, Pennsylvania, 15108, United States
About Year Up United
Year Up United is a national nonprofit organization dedicated to closing the opportunity gap by providing young adults with the skills, experience, and network to succeed in the Banking, Insurance & Investment industries. Our mission is to advance economic mobility for diverse young adults, empowering them to build sustainable careers and transform their futures.
About the Role
As an Entry Level Product Support professional on our Customer Service & Support team, you will serve as the primary bridge between our students, alumni, and employer partners and the digital platforms that power their success. This role exists to ensure that every user can navigate Year Up's tools with confidence, allowing them to focus on their growth and development.
In this position, you will be the first point of contact for inquiries regarding our platforms, responding with empathy and clarity via phone, email, and chat. Your day will involve troubleshooting basic technical and usability issues, documenting interactions in our CRM systems, and collaborating with program managers and IT teams to resolve recurring challenges. Beyond immediate problem-solving, you will actively contribute to the continuous improvement of our products by identifying patterns in support requests and assisting with the testing of new features before release.
We are looking for detail-oriented communicators who are eager to learn and deeply committed to our mission. If you thrive in a collaborative environment and are passionate about using technology to drive social impact, this role offers a unique opportunity to grow your expertise while making a tangible difference in the lives of our community.
Work location
Work model: On-site
Coraopolis Heights Road, Moon Township, Allegheny County, Pennsylvania, 15108, United States
Moon Township, Pennsylvania
Key Responsibilities
- check_circleServe as primary contact for students, alumni, and employer partners using Year Up platforms
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Frequently asked questions about Entry Level Product Support at YUPRO Placement
What does a Entry Level Product Support at YUPRO Placement do?expand_more
Day-to-day, the Entry Level Product Support at YUPRO Placement will serve as primary contact for students, alumni, and employer partners using year up platforms; respond to user inquiries via phone, email, and chat in a timely and professional manner; troubleshoot basic technical, access, and usability issues and escalate complex cases; and log, track, and update all support tickets and interactions in crm and ticketing systems.
What are the requirements for this Entry Level Product Support role?expand_more
To qualify for the Entry Level Product Support at YUPRO Placement position, applicants should have: Basic proficiency with office productivity tools (e.g., Google Workspace or Microsoft 365); Basic technical troubleshooting; Use of CRM or ticketing systems (e.g., Zendesk, Salesforce, ServiceNow); Familiarity with learning management systems (LMS) or educational technology platforms; Written and verbal communication; and CompTIA A+ (preferred but not required).
Where is the Entry Level Product Support role at YUPRO Placement located?expand_more
Entry Level Product Support at YUPRO Placement is based in Coraopolis Heights Road, Moon Township, Allegheny County, Pennsylvania, 15108, United States. This is a on-site role.