Entry Level Product Support
Not Disclosed•Full-TimeOn-site
location_on129, Mayer Drive, Ross Township, Allegheny County, Pennsylvania, 15237, United States
About Year Up United
Year Up United is a national nonprofit organization dedicated to closing the opportunity gap by connecting young adults from low-income communities with the skills, experience, and networks they need to succeed in the Banking, Insurance & Investment industries. Our mission is to advance economic mobility for diverse young adults, empowering them to build sustainable careers and transform their futures.
About the Role
As an Entry Level Product Support professional, you will serve as the vital first-line contact for both internal and external users seeking assistance with Year Up's products, platforms, and support tools. This role is designed to be a launchpad for your career, offering a unique opportunity to immerse yourself in the financial services sector while developing essential technical and communication skills.
In this position, you will troubleshoot basic product issues, respond to customer inquiries via phone, email, and chat, and escalate complex cases to senior staff. Your work will directly impact user experiences by documenting support interactions, identifying trends, and collaborating with cross-functional teams to resolve recurring problems. You will also contribute to the creation of FAQs and user guides, helping to empower self-service support for our community.
Ideal candidates are detail-oriented, strong communicators, and eager to learn. You will participate in ongoing training to build deep product knowledge and familiarity with banking, insurance, and investment-related workflows, all while maintaining a customer-service mindset rooted in empathy and clarity.
Hiring Process
We are committed to finding the right fit for our team and our mission. The interview process typically includes an initial screening to discuss your background and interest in Year Up, followed by a conversation with the hiring manager to explore your problem-solving abilities and cultural fit. We look for individuals who are not only skilled but also deeply aligned with our goal of creating economic opportunity.
Our Culture & Commitment to Diversity
At Year Up United, we believe that diverse perspectives drive innovation and success. We are an equal opportunity employer committed to building a workforce that reflects the communities we serve. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive environment where every team member can thrive.
Work location
Work model: On-site
129, Mayer Drive, Ross Township, Allegheny County, Pennsylvania, 15237, United States
Similar Job Opportunities
Skills, education and keywords
Skills: Zendesk, Salesforce Service Cloud, Salesforce, Excel, Spreadsheet, CRM, Ticketing Systems.
Education: High school diploma or equivalent (required); Some college or an associate degree in business, IT, or related field (preferred).
Frequently asked questions about Entry Level Product Support at YUPRO Placement
What does a Entry Level Product Support at YUPRO Placement do?expand_more
In this Entry Level Product Support at YUPRO Placement role, you will serve as first-line contact for internal and external users seeking assistance; respond to support requests via phone, email, and chat with professional assistance; troubleshoot basic technical and account-related issues and escalate complex cases; and document issues, resolutions, and trends in a ticketing or crm system.
What are the requirements for this Entry Level Product Support role?expand_more
YUPRO Placement is looking for candidates who meet the following requirements: High school diploma or equivalent; Some college or an associate degree in business, IT, or related field; Prior internship or experience in customer service, call center, or help desk; and Familiarity with CRM or ticketing systems such as Salesforce or Zendesk.
Where is the Entry Level Product Support role at YUPRO Placement located?expand_more
Entry Level Product Support at YUPRO Placement is based in 129, Mayer Drive, Ross Township, Allegheny County, Pennsylvania, 15237, United States. This is a on-site role.