Entry Level Product Support
Not Disclosed•Full-TimeOn-site
location_on204, Birch Avenue, Sunset Hills, Pittsburgh, Allegheny County, Pennsylvania, 15228, United States
About Year Up United
Year Up United is a national nonprofit dedicated to closing the opportunity gap by providing young adults with the skills, experience, and network to succeed in their careers. Operating within the Banking, Insurance & Investment industry, our mission is to advance economic mobility for diverse young adults. We believe in the power of second chances and are committed to creating pathways for individuals to achieve their full potential.
About the Role
We are seeking an Entry Level Product Support professional to join our Customer Service & Support team. This role serves as the vital first-line contact for both internal and external users seeking assistance with Year Up's products, platforms, and support tools. You will be the face of our organization, responding to inquiries via phone, email, and chat with empathy, clarity, and professionalism.
In this position, you will troubleshoot basic technical and account-related issues while documenting interactions to support continuous improvement. Your work will directly contribute to enhancing user experiences by collaborating with program managers and cross-functional teams to resolve recurring problems. You will also play a key role in empowering self-service support by contributing to the creation and updating of FAQs, user guides, and knowledge base articles.
This is an ideal opportunity for detail-oriented individuals who are strong communicators and eager to learn. You will participate in ongoing training to build deep product knowledge and gain familiarity with banking, insurance, and investment-related workflows, all while working in a culture that values diversity and growth.
Hiring Process
We are committed to finding the right fit for our team. The interview process typically includes an initial conversation to discuss your background and interest in our mission, followed by a deeper dive into your problem-solving abilities and customer service mindset. We look for candidates who demonstrate a genuine commitment to our goal of advancing economic mobility.
Equal Opportunity Employer
Year Up United is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Work location
Work model: On-site
204, Birch Avenue, Sunset Hills, Pittsburgh, Allegheny County, Pennsylvania, 15228, United States
Pittsburgh, Pennsylvania
Key Responsibilities
- check_circleServe as first-line contact for internal and external users seeking assistance with products and support tools
- check_circleRespond to support requests via phone, email, and chat with accurate and professional assistance
- check_circleDocument issues, resolutions, and trends in a ticketing or CRM system to support continuous improvement
- check_circleCollaborate with program managers and cross-functional teams to resolve recurring problems
- check_circleContribute to creating and updating FAQs, user guides, and knowledge base articles for self-service support
- check_circleParticipate in ongoing training to build product knowledge and familiarity with banking and investment workflows
- check_circleTroubleshoot basic technical and account-related issues while escalating complex cases to senior staff
Requirements
- verifiedHigh school diploma or equivalent
- verifiedSome college or an associate degree in business, IT, or related field
- verifiedPrior internship or experience in customer service, call center, or help desk
- verifiedFamiliarity with CRM or ticketing systems such as Salesforce or Zendesk
Nice to Have
Some college or an associate degree in business, IT, or related field. Prior internship or experience in customer service, call center, or help desk. Familiarity with CRM or ticketing systems such as Salesforce or Zendesk.
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurance401k
Similar Job Opportunities
Skills, education and keywords
Skills: Zendesk, Salesforce Service Cloud, Excel, Salesforce, Ticketing Systems, CRM Systems.
Education: High school diploma or equivalent (required); Some college or an associate degree in business, IT, or related field (preferred).
Frequently asked questions about Entry Level Product Support at YUPRO Placement
What does a Entry Level Product Support at YUPRO Placement do?expand_more
In this Entry Level Product Support at YUPRO Placement role, you will serve as first-line contact for internal and external users seeking assistance with products and support tools; respond to support requests via phone, email, and chat with accurate and professional assistance; document issues, resolutions, and trends in a ticketing or crm system to support continuous improvement; and collaborate with program managers and cross-functional teams to resolve recurring problems.
What are the requirements for this Entry Level Product Support role?expand_more
YUPRO Placement is looking for candidates who meet the following requirements: High school diploma or equivalent; Some college or an associate degree in business, IT, or related field; Prior internship or experience in customer service, call center, or help desk; and Familiarity with CRM or ticketing systems such as Salesforce or Zendesk.
Where is the Entry Level Product Support role at YUPRO Placement located?expand_more
Entry Level Product Support at YUPRO Placement is based in 204, Birch Avenue, Sunset Hills, Pittsburgh, Allegheny County, Pennsylvania, 15228, United States. This is a on-site role.
Is this Entry Level Product Support job remote, hybrid, or on-site?expand_more
YUPRO Placement has listed this Entry Level Product Support role as on-site.
How much experience is required for this Entry Level Product Support role?expand_more
Candidates for Entry Level Product Support at YUPRO Placement should have entry level.
What skills do you need for the Entry Level Product Support role at YUPRO Placement?expand_more
Key skills for Entry Level Product Support at YUPRO Placement include Zendesk; Salesforce Service Cloud; Excel; Salesforce; Ticketing Systems; and CRM Systems.
What education is required for Entry Level Product Support at YUPRO Placement?expand_more
Educational requirements for this role: High school diploma or equivalent (required); and Some college or an associate degree in business, IT, or related field (preferred).
What category does the Entry Level Product Support role belong to?expand_more
Entry Level Product Support at YUPRO Placement is part of the customer services job category on Recrutus.