Dynamic PC Support Techician

About the Company

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA, we provide infrastructure and professional services to leading technology providers, outsourcers, large and small businesses, and consumers.

About the Role

The Dynamic PC Support position is designed to perform essential tasks related to the repair of a variety of client products. In this role, you will handle basic to moderately complex troubleshooting activities for desktops and laptops, potentially supporting desk-side applications and infrastructure. You will interact directly with clients to address technical issues, ensuring responses are both timely and accurate.

Requirements & Logistics

Successful candidates must possess a valid driver's license and reliable transportation with valid registration and adequate insurance. The role requires the ability to drive to client locations, including long distances and occasional overnight assignments in other geographies. Candidates must also own a basic repair tool kit and be capable of lifting or moving computer equipment up to 50 lbs.

Culture & Safety

We are committed to maintaining high standards of safety and service. All team members are expected to understand and strictly adhere to established safety policies and guidelines in their daily work. We value professional communication and expect all service calls to be completed within established service level agreements to meet customer satisfaction criteria.