Division Business Partner (Customer Experience & The Way We Work Enablement)
Not Disclosed•Full-TimeOn-site
location_on957, A Street, South Wilmington, Wilmington, New Castle County, Delaware, 19801, United States
Who Are We: Customer Experience & The Way We Work Enablement
We are a high-impact team at the heart of M&T Bank's most strategic and transformative efforts. The Customer Experience & The Way We Work Enablement (CXTW3E) team consists of 40+ diverse professionals united by a shared purpose: to drive meaningful change through The Way We Work.
The Way We Work is more than a framework; it is our operating system. It blends Agile, Experience Design, Customer Research, Process Improvement, and Change Management into a cohesive approach that empowers individuals, teams, and organizations to thrive. It focuses on the mindsets, behaviors, and practices that foster collaboration, innovation, and continuous improvement.
About the Role
The Division Business Partner serves as a strategic partner to a senior leader and leadership team within a major division. This role requires a deep understanding of the division's business strategy, priorities, operating rhythms, and challenges, with a focus on proactively identifying opportunities to leverage CXTW3E capabilities, services, and programs.
You will lead the division's adoption of The Way We Work mindsets and practices. This involves providing insight into current-state maturity, presenting progress to leadership, and co-developing action plans to embed new ways of working. The role demands a blend of relationship management, business strategy understanding, consultative influence, and change leadership. It is designed for someone who builds trust quickly, navigates complex stakeholder environments, and drives clarity, alignment, and forward movement.
Hiring Process
- Application: Submit your resume and cover letter detailing your experience in enterprise transformation or cultural change.
- Screening: A 30-minute introductory call with the recruiting team to discuss your background and interest in the role.
- Interview Loop: A series of interviews with the hiring manager and key stakeholders, focusing on strategic thinking, influence without authority, and change leadership competencies.
- Final Review: Discussion of compensation and final offer.
Equal Opportunity Employer
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. We promote an environment that supports belonging and reflects the M&T Bank brand. We consider qualified applicants regardless of background, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Location
Wilmington, Delaware, United States of America
Work location
Work model: On-site
957, A Street, South Wilmington, Wilmington, New Castle County, Delaware, 19801, United States
Wilmington, Delaware
Key Responsibilities
- check_circleServe as primary strategic interface between CXTW3E and assigned division to align services with business objectives
- check_circleAssess business unit needs to identify opportunities for CXTW3E programs to accelerate organizational outcomes
- check_circleTrack adoption progress, escalate blockers, and report outcomes in leadership forums
- check_circleFacilitate alignment on priorities and co-design divisional action plans to advance new working behaviors
- check_circleCreate and own a divisional roadmap focused on creating value through CXTW3E partnerships
- check_circleConnect the division to appropriate CXTW3E experts and solutions to ensure expected value delivery
- check_circleIdentify risk-related issues and ensure adherence to company risk and regulatory standards
- check_circleRegularly brief senior leaders on TE offerings, emerging risks, and current adoption of The Way We Work
Requirements
- verifiedBachelor's degree and minimum 4 years project management experience
- verifiedOr 8 years combined higher education/work experience with 4 years project management
- verifiedProficiency with personal computers and pertinent software packages
- verifiedDemonstrated experience building trusted relationships with senior leaders
- verifiedStrong communication, analytical, and problem-solving skills
- verifiedAdherence to company risk and regulatory standards
- verifiedM&T internal control standards compliance
Nice to Have
Bachelor's degree in Business, Management, Communications, Organizational Development, or related field. Experience in enterprise transformation, cultural change, operating model evolution, or adoption of new ways of working. Understanding of strategy execution, organizational effectiveness, or continuous improvement disciplines. Familiarity with portfolio management, prioritization methods, or value-tracking. Ability to navigate ambiguity, manage multiple priorities, and drive clarity. Comfort working in an advisory capacity with senior leaders and synthesizing complex input into actionable recommendations. Proficiency with collaboration tools, data visualization, or knowledge-sharing platforms.
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Skills, education and keywords
Skills: Agile, Experience Design, Customer Research, Process Improvement, Change Management, Project Management, Portfolio Management, Data Visualization.
Education: Bachelor's degree required with 4 years project management experience; Bachelor's degree in Business, Management, or related field preferred.
Frequently asked questions about Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank
What does a Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank do?expand_more
Day-to-day, the Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank will serve as primary strategic interface between cxtw3e and assigned division to align services with business objectives; assess business unit needs to identify opportunities for cxtw3e programs to accelerate organizational outcomes; track adoption progress, escalate blockers, and report outcomes in leadership forums; and facilitate alignment on priorities and co-design divisional action plans to advance new working behaviors.
What are the requirements for this Division Business Partner (Customer Experience & The Way We Work Enablement) role?expand_more
To qualify for the Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank position, applicants should have: Bachelor's degree and minimum 4 years project management experience; Or 8 years combined higher education/work experience with 4 years project management; Proficiency with personal computers and pertinent software packages; Demonstrated experience building trusted relationships with senior leaders; Strong communication, analytical, and problem-solving skills; and Adherence to company risk and regulatory standards.
Where is the Division Business Partner (Customer Experience & The Way We Work Enablement) role at M&T Bank located?expand_more
Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank is based in 957, A Street, South Wilmington, Wilmington, New Castle County, Delaware, 19801, United States. This is a on-site role.
Is this Division Business Partner (Customer Experience & The Way We Work Enablement) job remote, hybrid, or on-site?expand_more
M&T Bank has listed this Division Business Partner (Customer Experience & The Way We Work Enablement) role as on-site.
How much experience is required for this Division Business Partner (Customer Experience & The Way We Work Enablement) role?expand_more
Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank typically requires 4+ years of relevant experience at the mid level level.
What skills do you need for the Division Business Partner (Customer Experience & The Way We Work Enablement) role at M&T Bank?expand_more
Key skills for Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank include Agile; Experience Design; Customer Research; Process Improvement; Change Management; Project Management; Portfolio Management; and Data Visualization.
What education is required for Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank?expand_more
Educational requirements for this role: Bachelor's degree required with 4 years project management experience; and Bachelor's degree in Business, Management, or related field preferred.
What category does the Division Business Partner (Customer Experience & The Way We Work Enablement) role belong to?expand_more
Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank is part of the accounting & finance job category on Recrutus.