Reporting lead product delivery manager - Payment - Vice President

Not Disclosed•Full-TimeOn-site

location_on784, South 3rd Street, Wilmington, New Hanover County, North Carolina, 28401, United States

About the Team

The Merchant Service Program & Portfolio Office is at the forefront of innovation, dedicated to shaping the future of product delivery. Our mission is to craft solutions that enhance and optimize customer experiences by leading end-to-end processes, managing complex dependencies, and liaising effectively with stakeholders across the organization.

About the Role

As a Reporting Lead within the Merchant Services team, you will play a pivotal role in scaling product and program execution reporting. This position exists to bridge the gap between raw data and strategic decision-making. You will design and deliver interactive dashboards that provide clear visibility into planning, execution, delivery health, risks, and dependencies.

In this role, you will proactively identify reporting gaps and define data requirements to ensure metrics are accurate, trusted, and actionable for audiences ranging from delivery teams to senior leadership. You will source and curate data from systems of record, such as Jira and other portfolio management tools, translating complex information into insights that enable leaders to course-correct and drive outcomes. Your work will directly support the efficient implementation of solutions, ensuring that reporting is not just a record of the past but a tool for future success.

Hiring Process

Candidates selected for this role will engage in a structured interview process designed to assess both technical expertise and cultural fit. The process typically includes an initial screening to discuss background and role alignment, followed by a technical deep-dive focusing on data modeling, dashboard design, and tool proficiency. Subsequent rounds will involve scenario-based discussions on stakeholder management and change readiness, concluding with a final team fit interview.

Equal Opportunity

We are committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. Our culture thrives on different perspectives and is dedicated to fostering an environment where everyone can contribute to the firm's success.

Work location

Work model: On-site

784, South 3rd Street, Wilmington, New Hanover County, North Carolina, 28401, United States

Wilmington, North Carolina

Key Responsibilities

check_circleOwn the reporting strategy for product and program execution within Merchant Services
check_circleIngest, normalize, and validate data from Jira and other systems of record
check_circlePartner with leadership to interpret trends and surface key drivers requiring action
check_circleIdentify reporting gaps and drive continuous improvement in automation and usability
check_circleStandardize portfolio reporting by defining templates, best practices, and guidance
check_circleCommunicate insights through executive-ready summaries and clear visualizations
check_circleLead end-to-end product delivery processes including intake and release management
check_circleLead change management activities ensuring adherence to risk and compliance requirements
check_circleManage timelines and dependencies while monitoring blockers and liaising with stakeholders

Requirements

verified5+ years experience building dashboards and interactive reporting using Jira, Tableau, and other firm-approved tools
verified5+ years experience in product delivery or relevant domain area
verifiedExperience in product or platform-wide release management
verifiedProficiency with Jira, Confluence, SharePoint, Tableau, and AI-based tools
verifiedFamiliarity with Agile and/or SAFe delivery and portfolio constructs

Nice to Have

Working knowledge of product development lifecycle, design practices, and applied analytics. Proficiency with Jira, Confluence, SharePoint, Tableau, and AI-based tools. Familiarity with Agile and/or SAFe delivery and portfolio constructs.

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Frequently asked questions about Reporting lead product delivery manager - Payment - Vice President at JPMorganChase

What does a Reporting lead product delivery manager - Payment - Vice President at JPMorganChase do?expand_more

In this Reporting lead product delivery manager - Payment - Vice President at JPMorganChase role, you will own the reporting strategy for product and program execution within merchant services; ingest, normalize, and validate data from jira and other systems of record; partner with leadership to interpret trends and surface key drivers requiring action; and identify reporting gaps and drive continuous improvement in automation and usability.

What are the requirements for this Reporting lead product delivery manager - Payment - Vice President role?expand_more

To qualify for the Reporting lead product delivery manager - Payment - Vice President at JPMorganChase position, applicants should have: 5+ years experience building dashboards and interactive reporting using Jira, Tableau, and other firm-approved tools; 5+ years experience in product delivery or relevant domain area; Experience in product or platform-wide release management; Proficiency with Jira, Confluence, SharePoint, Tableau, and AI-based tools; and Familiarity with Agile and/or SAFe delivery and portfolio constructs.

Where is the Reporting lead product delivery manager - Payment - Vice President role at JPMorganChase located?expand_more

Reporting lead product delivery manager - Payment - Vice President at JPMorganChase is based in 784, South 3rd Street, Wilmington, New Hanover County, North Carolina, 28401, United States. This is a on-site role.

Is this Reporting lead product delivery manager - Payment - Vice President job remote, hybrid, or on-site?expand_more

JPMorganChase has listed this Reporting lead product delivery manager - Payment - Vice President role as on-site.

How much experience is required for this Reporting lead product delivery manager - Payment - Vice President role?expand_more

Reporting lead product delivery manager - Payment - Vice President at JPMorganChase typically requires 5+ years of relevant experience at the lead level.

What skills do you need for the Reporting lead product delivery manager - Payment - Vice President role at JPMorganChase?expand_more

Key skills for Reporting lead product delivery manager - Payment - Vice President at JPMorganChase include Jira; Tableau; Confluence; Sharepoint; Agile; and Safe.