Director of Operations
Not Disclosed•Full-TimeOn-site
location_onMattix Run Road, The Woods at Great Creek, Galloway Township, Atlantic County, New Jersey, 08205, United States
About the Role
This position serves as a pivotal leader within our hotel operations, dedicated to driving profitability and elevating the guest experience. The role exists to bridge the gap between brand strategy and daily execution, ensuring that our properties not only meet financial targets but also deliver the exceptional service our guests expect. You will act as a visible presence on the floor, interfacing regularly with customers to gather feedback and ensuring that the atmosphere in Rooms and Food & Beverage areas consistently exceeds expectations.
In this capacity, you will manage the full spectrum of hotel operations, from analyzing service trends and financial reports to coaching teams on occupancy, rate, and wage management. The day-to-day involves leading department teams in championing the brand's service vision, developing systems to track guest satisfaction, and fostering a culture of open communication and continuous improvement. You will be responsible for making critical decisions that keep the property moving forward while ensuring fair and equitable treatment of all employees.
Shift and Availability
This role covers both 1st and 2nd shifts. Candidates must be available to work weekends and holidays. A relocation plan is available for qualified applicants.
Equal Opportunity
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We offer healthcare benefits to eligible associates.
Work location
Work model: On-site
Mattix Run Road, The Woods at Great Creek, Galloway Township, Atlantic County, New Jersey, 08205, United States
Galloway Township, New Jersey
Key Responsibilities
- check_circleMonitor sales performance against budget and review financial statements
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Similar Job Opportunities
Skills, education and keywords
Skills: Business Administration, Hotel And Restaurant Management, Guest Services, Front Desk, Housekeeping, Sales And Marketing, Management Operations, Operational Strategy, Financial Statements, Standard Operating Procedures.
Education: 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major.
Frequently asked questions about Director of Operations at Marriott Vacations Worldwide
What does a Director of Operations at Marriott Vacations Worldwide do?expand_more
In this Director of Operations at Marriott Vacations Worldwide role, you will monitor sales performance against budget and review financial statements; champion brand service vision and ensure alignment among hotel leadership teams; review guest feedback and implement corrective actions to improve satisfaction; and facilitate daily stand-up meetings and foster employee commitment to service excellence.
What are the requirements for this Director of Operations role?expand_more
Marriott Vacations Worldwide is looking for candidates who meet the following requirements: 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience; OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience; and Experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.