Director, Hilton Honors Member Experience & Engagement
Not Disclosed•Full-TimeHybrid
location_onDulles Access Road, Tysons, Fairfax County, Virginia, 22103, United States
About the Team
At Hilton, the hospitality we're known for doesn't end with our guests. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way.
About the Role
This is your chance to be part of a Marketing & Loyalty team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As the Director, Hilton Honors Member Experience & Engagement, you will support the team in delivering world-class loyalty program member experiences and program benefits, drive member recognition, and ensure corporate and hotel stakeholders are engaged to deliver best-in-class loyalty hospitality.
Reporting to the Senior Director, Hilton Honors Member Experience & Growth, you will work on projects including the overarching member experience customer journey, the new Hilton Honors Diamond Reserve tier member experience, digital messaging roll-outs, and partnering with the Digital team to shape the Hilton Honors member experience across all digital products. You will also focus on the Team Member Learning & Development strategy for all aspects of our loyalty program and specific change initiatives like launching new brands and new ways to stay.
Life at Hilton
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
Location & Work Model
This role is based at our corporate office in McLean, VA. It is a hybrid position requiring an average of 3 days in the office per week, with travel up to 20% as needed.
Equal Opportunity
Hilton is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.
Work location
Work model: Hybrid
Dulles Access Road, Tysons, Fairfax County, Virginia, 22103, United States
Tysons, Virginia
Key Responsibilities
- check_circleDrive cross-functional execution for major program initiatives like new brand onboarding and loyalty launches
- check_circleOversee large-scale content and communications ecosystems ensuring clarity and consistency across all channels
- check_circleLead operational excellence efforts by identifying opportunities for automation and improved service levels
- check_circleUse research and performance data to prioritize work and recommend improvements for loyalty performance
- check_circleLead a team of seven by providing strategic guidance and direction on various workstreams
- check_circleChampion the member experience strategy throughout the organization using data and storytelling
- check_circlePartner with Digital, Product, and Technology teams to influence the Hilton Honors roadmap across apps and messaging
- check_circleLead strategic oversight of Hilton Honors member experience and design end-to-end customer journeys
Requirements
- verified10 years of professional experience
- verified8 years of experience in strategy, marketing, or product role
- verified3 years of experience leading and developing team members in a managerial role
- verifiedHybrid role out of McLean, VA (3 days a week in office)
- verifiedTravel up to 20%
Nice to Have
Background in member, CRM, and/or internal communications. Collaboration with team members delivering a product/service to customers. Exposure to research, data analysis, and modeling.
Benefits & Perks
check_circle110 nights of deeply discounted travel at $40/night through Go Hilton programcheck_circleEmployee stock purchase program with 15% discount on Hilton sharescheck_circlePaid parental leave for eligible team members including partners and adoptive parentscheck_circlePersonalized caregiving concierge services for self and loved onesCrisis concierge offering practical and emotional support during times of loss
Similar Job Opportunities
Frequently asked questions about Director, Hilton Honors Member Experience & Engagement at Hilton
What does a Director, Hilton Honors Member Experience & Engagement at Hilton do?expand_more
Day-to-day, the Director, Hilton Honors Member Experience & Engagement at Hilton will drive cross-functional execution for major program initiatives like new brand onboarding and loyalty launches; oversee large-scale content and communications ecosystems ensuring clarity and consistency across all channels; lead operational excellence efforts by identifying opportunities for automation and improved service levels; and use research and performance data to prioritize work and recommend improvements for loyalty performance.
What are the requirements for this Director, Hilton Honors Member Experience & Engagement role?expand_more
Hilton is looking for candidates who meet the following requirements: 10 years of professional experience; 8 years of experience in strategy, marketing, or product role; 3 years of experience leading and developing team members in a managerial role; Hybrid role out of McLean, VA (3 days a week in office); and Travel up to 20%.
Where is the Director, Hilton Honors Member Experience & Engagement role at Hilton located?expand_more
Director, Hilton Honors Member Experience & Engagement at Hilton is based in Dulles Access Road, Tysons, Fairfax County, Virginia, 22103, United States. This is a hybrid role.
Is this Director, Hilton Honors Member Experience & Engagement job remote, hybrid, or on-site?expand_more
Hilton has listed this Director, Hilton Honors Member Experience & Engagement role as hybrid.
How much experience is required for this Director, Hilton Honors Member Experience & Engagement role?expand_more
Director, Hilton Honors Member Experience & Engagement at Hilton typically requires 10+ years of relevant experience at the executive level.
What skills do you need for the Director, Hilton Honors Member Experience & Engagement role at Hilton?expand_more
Key skills for Director, Hilton Honors Member Experience & Engagement at Hilton include CRM; Data Analysis; Modeling; and User Experience.
What category does the Director, Hilton Honors Member Experience & Engagement role belong to?expand_more
Director, Hilton Honors Member Experience & Engagement at Hilton is part of the pr, advertising & marketing job category on Recrutus.