Director, Access and Patient Support
Not Disclosed•Full-TimeOn-site
location_onSalt Lake County Government Center (South), 2001, State Street, Liberty Wells, Salt Lake City, Salt Lake County, Utah, 84114, United States
About the Team
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care, enabling patients to access, afford, and remain on the therapies they need for a better quality of life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions that drive brand and patient success. We are continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification, and adherence.
Our non-commercial specialty pharmacy is centralized at a custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. This team operates as a critical leadership hub, overseeing patient support experts to ensure smooth day-to-day operations and the successful delivery of patient services solutions.
About the Role
The Director, Access & Patient Support is a critical leadership role responsible for the tactical execution of operations for multiple large, assigned programs for contracted client manufacturers. You will oversee a team of approximately 100 employees across diverse roles and experience levels, cultivating an employee-centric culture that prioritizes engagement, professional growth, and talent retention.
In this position, you will steward relationships with pharmaceutical manufacturer clients while developing an internal culture that retains and develops talent at all levels. You will possess a deep understanding of healthcare reimbursement and managed care operations, overseeing revenue and budget accountability. The role requires fostering strong collaboration with cross-functional teams including Field Reimbursement, Market Access, Marketing, Legal, Compliance, Finance, Procurement, Pharmacovigilance, Medical, and Quality to ensure seamless coordination of patient access and support initiatives.
Reporting to the Sr. Director, Clinical Operations Management, you will act as a business sponsor for all initiatives impacting assigned accounts, leading cross-functional, highly matrixed teams to ensure timely completion of client deliverables and adherence to key performance indicators.
Hiring Process
Candidates interested in this opportunity are encouraged to submit their application as soon as possible. The application window is anticipated to close on 5/29/2026.
Our Culture & Commitment to Diversity
Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. We encourage candidates who are back-to-work, people with disabilities, those without a college degree, and Veterans to apply.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
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Skills, education and keywords
Skills: Total Quality Management, Six Sigma, Lean Transformation, Healthcare Reimbursement, Managed Care, Specialty Pharmacy Operations, Patient Assistance Programs, Budget Forecasting, Project Management, Operational Excellence.
Education: Bachelor's degree preferred or equivalent experience in a related field.
Frequently asked questions about Director, Access and Patient Support at Cardinal Health
What does a Director, Access and Patient Support at Cardinal Health do?expand_more
Day-to-day, the Director, Access and Patient Support at Cardinal Health will implement and maintain efficient operational processes to ensure seamless execution of patient access services; develop and implement key performance indicators to track hub performance and report progress to senior leadership; manage full p&l responsibility including budgeting, forecasting, and driving initiatives for sustained growth; and partner with internal and client teams to increase patient access, speed to therapy, and improve adherence.
What are the requirements for this Director, Access and Patient Support role?expand_more
To qualify for the Director, Access and Patient Support at Cardinal Health position, applicants should have: Bachelor's degree preferred or equivalent experience; 8+ years patients support operations, customer service, insurance, reimbursement and/or account management experience in healthcare; Previous personnel/team management experience; Knowledge of specialty drug product marketplace, health insurance reimbursement, commercialization of pharmaceutical products, and life sciences hub experience; Knowledge and experience with operational excellence models, Total Quality Management (TQM), Six Sigma, Lean Transformation; and Understanding of healthcare reimbursement and managed care.