Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_onGeorgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
About the Role
Maximus is seeking a Diagnostic Scheduling Communication Specialist to join our Veterans Evaluation Services (VES) team. In this remote capacity, you will serve as a vital link between veterans and our provider network, managing incoming scheduling communications and distributing essential facility information to internal teams. Your work ensures that administrative functions run smoothly, directly supporting regional teams, Team Support Specialists, and Team Leads in delivering timely care coordination.
Day in the Life
Your primary focus will be facilitating the appointment journey for veterans. This involves making outbound calls to gather required information, managing rescheduling requests, and acting as the first point of contact for the Scheduling Hunt Group. You will diligently monitor voicemails and emails to ensure no inquiry goes unanswered, processing Claimant Appointment Packets (CAPS) and coordinating with internal departments as needed. A key part of your role includes the logistical handling of hard copy CAPS, ensuring they are printed and mailed via FedEx to veterans. You will also work within a structured schedule, committing to a dedicated 3-week training period followed by a consistent Monday through Friday shift.
Hiring Process & Application
To apply, please note that due to contract requirements, candidates must be US Citizens or Green Card holders. If you require assistance during any phase of the employment process, including accessing job postings or participating in interviews, please contact People Operations at applicantaccom@maximus.com.
Work Environment & Requirements
This is a fully remote position requiring you to permanently reside in the Continental US. You must maintain a private work area with a reliable internet connection (20mbps or higher) via Wi-Fi or Ethernet. Maximus will provide all necessary computer equipment for this role; however, you are required to use company-provided devices and remain at your designated home location for all work activities.
Equal Opportunity Employer
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
Compensation Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. This rate varies by locality. An applicant's salary history will not be used in determining compensation.
Work location
Work model: Remote
Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
Atlanta, Georgia
Key Responsibilities
- check_circleAssist with rescheduling calls for veterans
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets (CAPS) schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleAssist with sending manual CAPS
- check_circleCommunicate with other internal departments when needed
- check_circlePrint and mail hard copy CAPS to veterans via FedEx
- check_circleAssist with calling veterans to gather required information for scheduling appointments
- check_circleCheck and redirect voicemail messages daily and hourly to ensure timely responses
Requirements
- verifiedUS Citizen or Green Card holder
- verifiedHigh School diploma or GED
- verified20mbps internet speed
- verifiedWi-Fi or Category 5/6 ethernet connectivity
- verifiedPermanent residence in Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
Similar Job Opportunities
Skills, education and keywords
Skills: Scheduling.
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
A Diagnostic Scheduling Communication Specialist at Maximus is responsible for the following: Assist with rescheduling calls for veterans; Answer and redirect calls made to the Scheduling Hunt Group; Monitor and process pending Claimant Appointment Packets (CAPS) schedule status; and Respond to Appointment Notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
To qualify for the Diagnostic Scheduling Communication Specialist at Maximus position, applicants should have: US Citizen or Green Card holder; High School diploma or GED; 20mbps internet speed; Wi-Fi or Category 5/6 ethernet connectivity; and Permanent residence in Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What skills do you need for the Diagnostic Scheduling Communication Specialist role at Maximus?expand_more
Key skills for Diagnostic Scheduling Communication Specialist at Maximus include Scheduling.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.