Diagnostic Scheduling Communication Specialist

About the Role

As a Scheduling Coordinator for Veteran Evaluation Services (VES), a Maximus company, you will serve as a vital link between veterans and the healthcare system. Your primary mission is to ensure veterans receive timely access to their scheduled appointments by managing the flow of communication and logistics for the Scheduling Hunt Group.

In this role, you will handle a high volume of calls, assisting veterans with gathering required information, scheduling new appointments, and managing rescheduling requests. You will act as the first point of contact for the hunt group, ensuring every message is addressed promptly and every email notification is responded to accordingly. A significant portion of your day will involve monitoring the status of Claimant Appointment Packets (CAPS), processing pending schedules, and coordinating with internal departments to resolve any issues. Additionally, you will manage the physical logistics of the process by printing and mailing hard copy CAPS to veterans via FedEx.

Work Environment & Requirements

This is a fully remote position based on a contract with the Service Contract Act (SCA). You must permanently reside in the Continental US and work exclusively from the location specified at the time of hire; travel is not permitted. Maximus will provide all necessary computer equipment for this role, and you will be required to use company-provided devices. To ensure seamless operations, your home office must have a private work area, an adequate power source, and a stable internet connection with a speed of 20mbps or higher (via Wi-Fi or Ethernet).

Hiring Process & Compensation

Successful candidates will commit to a rigorous three-week training period, scheduled Monday through Friday from 8:00 AM to 5:00 PM CST, with no prescheduled absences. Following training, you will work a standard business schedule (Monday–Friday) with options for CST, EST, or PST time zones.

Compensation for this position is determined by the prevailing wage rate for the specific location of the employee, as established by the Department of Labor. Salary history will not be used to determine your compensation. The pay range for this role is $19.53 to $25.41 per hour.

Equal Opportunity & Accommodations

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

We are committed to providing reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or impairment. If you require assistance accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus.com.