Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_on301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
About the Role
Maximus is seeking a Diagnostic Scheduling Communication Specialist to join our Veterans Evaluation Services (VES) team. In this remote capacity, you will serve as a vital link between veterans and our provider network, managing incoming scheduling communications and distributing essential facility information to internal teams. Your work ensures that administrative functions run smoothly, directly supporting regional teams, Team Support Specialists, and Team Leads.
Day in the Life
Your primary focus will be facilitating the scheduling journey for veterans. This involves making calls to gather required information, managing rescheduling requests, and acting as the first point of contact for the Scheduling Hunt Group. You will diligently monitor voicemails and emails to ensure timely responses, while also processing pending Claimant Appointment Packets (CAPS). The role requires a blend of communication and logistics, including sending manual CAPS, coordinating with internal departments, and handling the physical mailing of hard copies to veterans via FedEx.
Work Environment & Requirements
This is a fully remote position, but strict adherence to contract requirements is necessary. You must be a US Citizen or Green Card holder and permanently reside in the Continental US. Work must be conducted from a designated home location with no travel permitted. Maximus will provide all necessary computer equipment; however, you are required to maintain a private work area with a high-speed internet connection (20mbps or higher) and a reliable power source.
Hiring Process & Training
Candidates selected for this role must be available for a mandatory 3-week training period, scheduled Monday through Friday from 8:00 am to 5:00 pm CST, with no prescheduled absences. Upon completion of training, you will commit to a standard work schedule of Monday through Friday, with shifts available in CST, EST, or PST time zones.
Equal Opportunity & Compensation
Maximus is an equal opportunity employer, evaluating all qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, or other protected characteristics. For positions on this contract, compensation is determined by the prevailing wage rate for the specific location as defined by the Department of Labor. Salary history will not influence compensation decisions.
Accommodations
Maximus is committed to providing reasonable accommodations throughout the employment process for individuals with disabilities or medical conditions. If you require assistance accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus.com.
Work location
Work model: Remote
301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
Seattle, Washington
Key Responsibilities
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets (CAPS) schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleAssist with sending manual CAPS
- check_circlePrint and mail hard copy CAPS to veterans via FedEx
- check_circleCommunicate with other internal departments as needed
- check_circleAssist with calling veterans to gather required information for scheduling appointments
- check_circleHandle rescheduling calls for veterans
Requirements
- verifiedUS Citizen or Green Card holder
- verifiedHigh School diploma or GED
- verified20mbps internet speed
- verifiedWi-Fi or Category 5/6 ethernet connectivity
- verifiedPermanent residence in Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
Similar Job Opportunities
Skills, education and keywords
Skills: Scheduling.
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
Day-to-day, the Diagnostic Scheduling Communication Specialist at Maximus will answer and redirect calls made to the scheduling hunt group; monitor and process pending claimant appointment packets (caps) schedule status; respond to appointment notification emails accordingly; and assist with sending manual caps.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
To qualify for the Diagnostic Scheduling Communication Specialist at Maximus position, applicants should have: US Citizen or Green Card holder; High School diploma or GED; 20mbps internet speed; Wi-Fi or Category 5/6 ethernet connectivity; and Permanent residence in Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in 301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What skills do you need for the Diagnostic Scheduling Communication Specialist role at Maximus?expand_more
Key skills for Diagnostic Scheduling Communication Specialist at Maximus include Scheduling.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.